Sales Compensation Manager

Calabrio is seeking a Compensation Manager to join our Sales Operations team! As the Compensation Manager, you will play a critical role in developing, implementing, and managing the sales incentive compensation programs and policies to drive sales performance and motivate our sales team.

What you'll be doing:

• Drive the annual compensation planning process through thoughtful analysis and consultation with key business partners which includes the ELT, HR, Finance and Sales leaders.
• Design and develop sales incentive compensation plans and programs that align with company goals and drive desired sales behaviors.
• Manage all incentive compensation calculations and payouts globally.
• Administer the sales compensation plans, including tracking and processing commission payments via our CMS
• Maintain all policies, procedures and controls for incentive compensation plans, SPIFFs and bonus plans.
• Work with Revenue Operations and Finance leadership to develop accrual and annual budgets on incentive compensation expenses.
• Collaborate with key business partners to establish and maintain accurate sales quotas and territory assignments
• Analyze and evaluate the effectiveness and competitiveness of the sales compensation programs and make recommendations for improvements
• Ensure compliance with legal and regulatory requirements related to compensation
• Partner with Sales Operations to ensure accurate and timely data collection and reporting
• Provide guidance and support for all compensation-related inquiries
• Stay informed about industry trends and best practices in sales compensation management

What we're looking for:

• Demonstrated knowledge of best practices in incentive compensation – plan delivery, process management, and administration.
• Strong understanding of sales performance metrics and drivers
• Excellent analytical and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Experience with sales compensation software and tools
• Detail-oriented with a high level of accuracy
• Strong communication and presentation skills
• Knowledge of industry benchmarks in plan creation and compensation benchmarks.
• Ability to build relationships to influence and collaborate across departments in order to achieve objectives.

Requirements

• 5+ years experience in designing, developing, and communicating compensation related programs
• Proficiency in using Excel and other data analysis tools
• Experience with sales compensation management software, CaptivateIQ or similar CMS
• Strong knowledge of sales performance metrics and quota setting
• Excellent organizational and project management skills

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

​About Calabrio: 

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.