Senior Compliance Analyst

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a Senior Compliance Analyst to join our growing team. In this role you will be instrumental in supporting and operating a wide range of information security control procedures that utilize cloud-native tooling from Amazon Web Services (AWS) and Microsoft Azure. Your efforts will help ensure the safety and security of confidential information, including customer data, across all systems owned or managed by Calabrio. 

What you’ll be doing (Key Responsibilities): 

• Monitor technical security control procedures and gather evidence to meet compliance requirements for SOC2 Type II, ISO 27001, and PCI audit frameworks. 

• Collect and analyze evidence related to control effectiveness in areas such as vulnerability assessment, antivirus reporting, patching, intrusion detection and prevention, and security event monitoring. 

• Work with various teams such as Cloud Operations, Enterprise Digital Services (IT), and HR to gather and assess compliance evidence from both automated and manual processes. 

• Evaluate the effectiveness of controls against defined criteria and assess whether they are operating efficiently. 

• Communicate audit results to internal management and ensure alignment with information security standards. 

Success Criteria: 

• Strong collaboration with internal teams to ensure timely and accurate gathering of compliance evidence. 

• Demonstrated ability to assess control effectiveness and communicate findings clearly to management. 

• Proactive in identifying potential compliance gaps and working with stakeholders to address them. 

• Ability to manage time effectively to meet monthly and quarterly audit evidence deadlines. 

Requirements

• B.A. in Computer Science or a related field. 

• 2+ years of experience in information security compliance or compliance project management. 

• Prior audit experience, including familiarity with frameworks like NIST, SOC2, ISO 27001, or PCI DSS. 

• Proficiency with Excel, and familiarity with tools such as PowerBI, SQL, Confluence, and Jira. 

• Excellent written and verbal communication skills. 

• Experience working with Microsoft Azure or Amazon Web Services (AWS). 

• Knowledge of the NIST Cyber Security Framework is a plus. 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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