Senior Manager of Sales Analytics

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a Senior Manager of Sales Analytics to join our growing team. In this role, you will leverage your analytical expertise to drive sales performance and strategy. You will be responsible for leading the sales analytics function, developing insights, and providing actionable recommendations to optimize our sales processes and outcomes. Your role will include building a data-driven culture within the sales team and collaborating with cross-functional teams to enhance our overall strategy. 

What you’ll be doing (Key Responsibilities): 

• Develop and implement comprehensive sales analytics strategies and methodologies. 

• Analyze sales data to identify trends, opportunities, and areas for improvement. 

• Provide actionable insights and recommendations to senior leadership to drive sales growth and efficiency. 

• Collaborate with sales, marketing, finance, and operations teams to align analytics efforts with business objectives. 

• Design and deliver sales performance reports, dashboards, and metrics to stakeholders. 

• Drive the adoption of advanced analytics tools and techniques within the sales organization. 

• Support the development and execution of sales forecasts, budgets, and strategic plans. 

Success Criteria: 

• Demonstrated impact on sales performance through data-driven insights and recommendations. 

• High level of collaboration and alignment with cross-functional teams. 

• Consistent delivery of accurate and actionable sales reports and dashboards. 

• Increased adoption of analytics tools and methodologies within the sales team. 

• Achievement of sales growth and efficiency targets. 

• Ability to navigate large data sets that are seldom pristine. 

• Elevated critical thinking and problem solving. 

Requirements

• Bachelor’s degree in Business, Finance, Analytics, Statistics, or a related field. 

• 7+ years of experience in sales analytics, business intelligence, or a related field. 

• Proven experience leading and managing a high-performing analytics team. 

• Strong proficiency in data analysis tools and software (e.g., SQL, Tableau, Power BI), with an elevated level skillset in Excel. 

• Proficiency with Salesforce or another CRM, including report and dashboard building. 

• Salesforce and Clari admin and system implementation experience is a plus. 

• Experience in the technology or software industry is preferred but not required. 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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