Customer Experience Intern, Diamond Sports

Rapsodo's headquarters are situated in Singapore, complemented by offices strategically positioned across the United States, Turkey, and Japan. Rapsodo is more than sports technology and data analytics. It is the undisputed leader in affordable, pro-grade technology for athletes looking to get more out of their game. 
 
Current partners include Major League Baseball teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments. 
 
Our Rapsodo Consumer Experience Intern will provide premium customer service across all engagement channels. We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans and members the best consumer experience.
 
Join Team Rapsodo in defying limits and unlocking limitless potential, one data point and one heart-felt success story at a time. 
 
Powered by Athletes who get it, and Engineers who can do it. 
 
Key Responsibilities 

• Operational Support: Assist the Diamond Sports Customer Experience Team with various operational tasks and documentation to ensure smooth operations.
• Product Knowledge: Build a strong knowledge base of all Rapsodo Diamond Sports hardware and software to provide accurate information and support.
• Team Collaboration: Work with colleagues to assist with support inquiries and take opportunities to shadow and learn from experienced team members.
• Customer Interaction: Respond to inbound customer contacts via phone calls, email, and text in a fun, reliable, knowledgeable, and engaging manner.
• Communication Skills: Engage in both verbal and written communication in English, ensuring clarity and professionalism in all interactions.
• Technology Use: Utilize tools such as Salesforce, the internet, digital knowledge bases, and troubleshooting guides to assist consumers effectively.
• Schedule Adherence: Follow the scheduled breaks, shift start, and end times to ensure proper planning for consumer demand.
• Brand Representation: Represent the Rapsodo Diamond Sports Brand with expertise in baseball/softball and emerging technology.
• Prioritization: Prioritize and multitask effectively to meet customer expectations and maintain productivity.
• Performance Metrics: Meet performance expectations, including post-contact survey results and daily productivity goals.
   

Requirements

Experience & Skills 

• Passionate about baseball and softball, player and a fan 
• Being happy to work in a dynamic, fast paced, one team environment 
• Confidence to make your own judgements about what is right for your customer – bias for action 
• Attention to detail and ability to multi-task and to prioritize 
• Must be curious with a desire to learn and a drive for excellence