Retail Operations Leader

The Normal Brand is a family owned, fast-growing, apparel brand that sells men’s/women’s clothing and accessories online and in over 600 stores. We have 9 stores, (6 opened in the last 13 months) are growing, and want someone to help maximize profitability and employee retention, lead managers, and assist with continued retail expansion. This is a high growth potential role and it involves travel.

We want someone competitive, with a business mindset, and high emotional awareness.

Responsibilities:
Our mission is to make people’s days better, sell clothes, and have fun. Our creed is to greet every guest at the door with a smile, suggest 1+ items, and say goodbye using the guest’s name. In addition to making people’s days better, the job has responsibilities.

• Ensure everyone in store knows and practices our creed and mission on day 1.
• Breakdown store goals into performance indicators, develop a strategy, and inspire store leaders to execute it.
• Take a business approach with each store “How can I make this specific store more profitable?.”
• Evaluate selling behavior and product placement to create strategies for maximum profitability.
• Recruit, attract, and develop top talent.
• Coach Store Managers weekly.
• Communicate information from the main office to the stores and vice versa.
• Ensure each store has at least one event per month.
• Review stores schedules to maximize scheduling efficiency.
• Monitor inventory levels and recommend product replenishment.
• Ensure stores follow Normal merchandising standards.
• Help with new store openings.
• Be radically transparent and direct when coaching store managers and store teams.
• Demonstrate our core values and principles and demand the same of store teams.

Requirements

Above all, a person who joins our team must be: humble, hungry, smart, solution driven, and take full ownership of their work and those they lead. Below are other things we are looking for:

• 3+ years retail apparel management experience
• Curiosity
• Understanding of the Retail Business.
• Independent, goal oriented, data driven, competitive, and positive energy.
• Eager to learn through direct feedback and solve problems in a fast-paced environment.
• Self-starter who sets goals and works hard to achieve them.
• Inventory integrity
• People person- approachable, and friendly.
• Flexible availability, nights, weekends, and holidays.

What will make you stand out:

• Having an innate desire to be the best.
• Work as if you are an owner.
• Multi-unit Store Manager.
• Fashion/ apparel industry experience.
• Proficiency with Shopify and Shopify POS.
• Excellent fashion sense.
• Experience as an apparel buyer.

Benefits

Above all, we offer the chance for growth. We are a young company started in a basement 8 years ago, and we have a lot to prove. We want to add people to the team who want to be a part of this family and help grow it for life. We are only as good as those we surround ourselves with and we do our best to surround ourselves with the best. Additional perks below:

• Salary
• Profit share eligibility (Bonus based off company profit).
• 75% Clothing Discount.
• Health (HSA and premium plans offered), dental, vision.
• 401k with up to 4% match.

Please submit a cover letter along with your resume.

Job Types: Full-time