Bill Pay Supervisor

As a Bill Pay Supervisor at Corcentric, you will lead a collaborative team within an ambitious, entrepreneurial global organization. You will support Corcentric clients by performing and leading a team execute payment processing-related tasks.

This key position is a work-from-home opportunity. We are currently hiring out of the following locations:

• Des Moines, Iowa
• Cedar Rapids, Iowa
• Omaha, Nebraska
  

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

This role reports to the Senior Manager, Client Services within our Payments team. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with clients. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Bill Pay Supervisor, you’ll be responsible for:

• Participating in and overseeing a team that will be doing the following:

• Processing virtual card transactions on behalf of client base
• Defining virtual card processing instructions for suppliers
• Maximizing payment processing opportunities for clients
• Following up with suppliers that have outstanding payments that need processing
• Providing training to new joiners as well coaching to direct reports
• Effectively escalating matters and executing a process to ensure proactive issue prevention while prioritizing standard competing tasks for self and assigned team
• Functioning as an effective conduit of information and data between your direct reports, customers, and senior leadership
• Planning and leading team projects and efforts
• Participation in visioning and executing team process improvement efforts
• Providing direct supervision to your team (professional development, performance management, onboarding, etc.)
• Participating in business programs and initiatives to ensure adherence to budget, process and/or policy

Requirements

You’ll need to have:

• An associate degree or equivalent professional experience
• A strong background in customer service or client support and call centers
• Experience in a lead or supervisory capacity for a customer service and call center function
• Excellent analytical skills along with the ability to create and present detailed reports
• Strong client-facing communication skills
• Ability to accurately process numerical data
• Demonstrable team management abilities
• Excellent verbal, written, and interpersonal communication skills
• Strong listening and analytical skills
• Proficiency with PC software (MS Office applications), and web-based or application-based tools
• Demonstrated ability to work well in a team environment
• Excellent problem-solving skills and the ability to exercise sound judgment

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have:

•  Bachelor Degree in relevant discipline
• Business-to-business (B2B) customer support experience
• Experience providing support for a financial services product
• Managerial experience of customer service and call center teams

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.