Customer Service Representative

Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers.

As a Customer Service Representative, you will be responsible for providing support and assistance to customers throughout the order process. You will communicate with customers via phone, email, and in person to address inquiries, provide product information, process orders, and ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries and provide product information
• Process and manage orders, including order entry, tracking, and resolution of any issues
• Collaborate with other departments to ensure timely delivery and resolution of customer concerns
• Handle customer complaints and provide appropriate solutions and alternatives
• Assist in the development and implementation of customer service policies and procedures

Requirements

• High school diploma or equivalent
• Previous customer service and cabinetry experience preferred
• Excellent communication and interpersonal skills
• Proficient in use of internet browser, online shopping, typing,
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented and organized

Benefits

• Hourly Range: $17 - 21.00 /hr Depending on Experience
• Bonuses
• Medical, Vision, Dental, and Life Insurance
• 401K