Intake Manager

Assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs. Develops and implements standard of care relevant to patient services and personnel.  Develops and maintains positive relationships with referral sources and assists with marketing for the facility.

KEY RESPONSIBILITIES:

• Responsible for the accuracy of the Bed Board.
• Ensures that all Tracking Logs are complete.
• At the direction of Assessment and Referral Director, helps with dissemination of information to employees regarding updated changes in policies and procedures.
• Creates relationships with referral sources in conjunction with facility marketing efforts.
• Monitors staff performance and provides regular feedback on quality and quantity of work and on conduct.
• Ensures that staff has adequate training in assessment and admission procedures. 
• Compiles daily, weekly and shift reports as directed by the Assessment and Referral Director.
• Assists with scheduling and ordering supplies.
• Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
• Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers,  collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.
• The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
• Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.             
• Communicates with managed care organizations to obtain insurance pre-authorizations in a timely manner.
• Stays abreast of organization's programs and services.
• Participates in activities which enhance professional growth and development.
• Monitors staff performance and provides regular feedback on quality and quantity of work and on conduct.
• Responsible for scheduling and staffing to ensure that department has the needed coverage.
• Ensures that staff has adequate training in assessment and admission procedures. 
• Current on referral sources and interacts effectively with patients, peers and other staff on appropriate patient treatment options. 
• Understands and communicates the disease pathology associated with behavioral conditions and their models of treatment.
• Facilitates the patient's access to the appropriate level of care and setting.
• Establishes and maintains effective working relationships with physicians, nursing staff and health professional affiliates in the community.
• Demonstrates good skills in assessing client's crisis and clinical indicators.
• Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
• Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
• Assesses need for involuntary hospitalization evaluation.
• Provides pertinent clinical information to physician and Intake staff who will be reviewing the patient, to ensure a smooth transition for the patient.
• Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
• Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting.
• Upholds the Organization’s ethics and customer service standards.
• This job description is not intended to be all-inclusive.  Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital. 

Requirements

Knowledge and Experience:

• Master’s Degree in relevant field required
• Minimum three (3) years Psychiatric hospital admissions experience
• All direct patient care staff will be trained in BLS (CPR), which must be renewed every 2 years.
• All staff, both clinical and non-clinical, will be trained in CPI as part of their orientation.  All direct patient care staff will be retrained every year
• Familiarity with continuum of care and clinical terminology 

Skills and Abilities:

• Maintains confidentiality of patients at all times
• Knowledgeable of patient rights and laws pertaining to mental health
• Assessment and intervention skills
• Persuasive manner and skills in overcoming denial and resistance to treatment
• Ability to concentrate on task in high traffic areas
• Ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium. 
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
• Strong written and verbal communication skills
• Strong interpersonal skills.  Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team
• Good judgment, problem solving and decision-making skills
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
• Ability to work in a fast-paced, expanding organization

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
• Give and follow verbal and written instructions with attention to detail and accuracy. 
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Minimum standard of visual acuity with or without correction.
• Coordinate multiple tasks simultaneously. 
• Reach forward, up, down, and to the side. 
• Ability to stoop, lift, finger (pick, pinch or type and grasp)
• Drive, sit and/or stand for minimum periods of one hour or more at a time and come and go from the outside to inside areas repeatedly throughout the day.
• Frequently exposed to temperature changes due to environmental conditions as the work requires transferring from inside to outside temperatures. 
• Frequently exposed to high outside heat temperatures.
• Lift up to 50 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently.

Benefits

We proudly offer the following benefits available 1st of the month following just one month of employment:

• Competitive rates
• Tuition reimbursement
• Comprehensive package of benefits to include:
• Medical
• Dental
• Vision
• Life, Pet, Identity Theft Insurance
• 401k
• Generous paid time off
• Short Term and Long Term Disability