Logistics Administrator (Hybrid)

The Logistics Administrator will provide administrative support to the Logistics Department through, but not limited to, organizational support, data entry, and general administrative duties.

ESSENTIAL JOB DUTIES

• Support Customers inquiries by answering phones and emails within Service Cloud/Webex

• Administer in-house logistics services

• Provide routing with preferred carrier base

• Set up FTL and LTL loads through preferred carrier program

• Track and trace shipments from pickup through POD

• Provide rate quotes with a target defined profit margin

• Provide customers with proper shipping documents, including shipper letter of instructions, bill of lading, and labels

• Handle overages, shortages, and damages

• Assist with inventory verification/counts for logistics supplies

• Assist in maintenance and housekeeping of the Logistics Department

• Collaborate with the Logistics and Material Handling team to complete logistics reports data entry and provide communications to teams

• All other duties as assigned

Requirements

• At least 1 year experience in a high-volume business environment

• At least 1 year of experience servicing shipping or transportation services

• At least 1 year of customer service experience

• Good oral and written communication skills

• Detail-oriented and ability to organize tasks and meet deadlines

• Proficient in Microsoft Office applications and Adobe software

• High School Diploma or equivalent required
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusive, and Teamwork.
• Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.