Account Manager

Who We Are

Alene Candles LLC & Midwest is a private label, contract manufacturer that produces high-quality candles for some of the world’s most recognized retail, boutique, and cosmetic brands. With our headquarters in New Hampshire and additional locations in Ohio, we’ve been in business for over 25 years. We are passionate about making the best products in the world, making safety our number one priority, and being an insanely great place to work. We were proudly named Best Company to Work For in 2020 and 2021 and Business of the Year in 2023.

The Position

The Account Manager (Internal title: Customer Success Manager) will be the voice of the customer. You will be responsible for the tactical execution of customer demand (aligning activities and resources demand with multiple departments, systems, and workflows), support product development, and assist with the overall success of program management associated with assigned accounts. Additionally, you will support the successful launch of new products from development, manufacturing and ultimately delivery to the customer.

The Location

We are located at 51 Scarborough Lane, Milford, NH. This is an onsite position.

Additional Job Details

• Interface with existing and new customers in support of new product development/introduction as well as revisions to existing products and modifications to orders
• Support Project Management meeting customer and company objectives through established stage gate process
• Manage customer open orders in consideration of plant capacity, customer wanted delivery, development status and material availability
• Maintain all program documents as required by Quality Management System procedures and work instructions
• Provide reports to internal stakeholders as requested, related to audit activities.
• Confirm all development work completed with necessary approvals upon entry of orders
• Process orders, deviations, change orders through the ERP system; work with Scheduling as needed to prioritize capacity
• Provide Logistics support related to timely deliveries; seek routing guides, provide shipping portal information to customers
• Establish and/or verify current work instructions
• Ensure quality standards and component specifications are available for all programs
• Verify completion development and final bill of materials and manufacturing routings prior to production
• Establish operational ship date and monitor for completion
• Maintain forecasts to ensure capacity is allocated appropriately
• Assist with management of aged company and customer owned materials
• Participate in post program assessment of results
• Responsible for vetting quality concerns and ensuring the proper personnel are included to provide corrective actions and appropriate resolution
• Collaborate with and assist Team Members to achieve program deliverables and Department goals
• Maintain Alene standards of performance and comply with housekeeping, safety policies and procedures
• Other duties as assigned by the Customer Success Leader

Requirements

Required Qualifications

• Bachelor's degree in Business Administration or closely related field.
• 4+ years of demonstrated program or operational management experience.

Preferred Qualifications

• Previous experience in consumer good highly desired.
• Experience with manufacturing operations.
• Previous experience working with an ERP system; IFS or SAP a plus.
• Experience with Microsoft Office suite including Excel, Access, and Outlook.
• Critical thinking and problem-solving skills.
• Strong decision making, customer service, planning and organizing skills.
• Self-directed and ability to manage multiple priorities.
• Ability to communicate effectively with strong influencing and leading skills.
• Proven program or operational management skills required to create, maintain and enhance program performance.

Benefits

Alene offers a host of competitive benefits for full-time employees, some of which include: Medical, Dental, and Vision with a Healthcare Reimbursement Account, 401(k) with company match, Basic Life Insurance (100% company paid), Employee Assistance Program, Flexible Spending Account, Paid Holidays, Paid Time Off, Tuition Reimbursement and “Alene Gives Back” – our paid volunteer program.

Alene Candles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Should you require assistance completing this application or during any phase of the interview process, please contact [email protected] or call 603-673-5050 and ask to speak to Human Resources. We will make every effort to accommodate your needs in a reasonable amount of time.