Office Hospitality Lead

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. 

Position Overview:
As the Office Hospitality Lead supporting our Food and Hospitality Program, you will be the primary liaison with our daily ordering technology and partner network, managing daily lunch orders and ensuring proper set-up upon delivery. You will be responsible for overseeing daily pantry support, managing inventory and ordering processes, and ensuring the seamless execution of our coffee, fresh fruit, and beverage programs. Additionally, you will support ad hoc catering for meetings and events, as well as the planning and execution of pop-up employee engagement events, such as company milestones, holidays, and celebrations.

The Office Hospitality lead is responsible for overseeing day-to-day activities of the onsite employee(s), focusing on providing high quality interactions while meeting productivity expectations. The Office Hospitality Lead is expected to plan and execute day-to-day operational needs by setting priorities, planning for, and addressing staffing needs, while demonstrating professionalism with internal and external stakeholders. In this position, the Workplace Manager will be the first resource when a situation arises; assisting with service recovery and knowing when to escalate further to management. This role requires a dynamic individual with a strong hospitality background, excellent organizational skills, and a passion for enhancing employee experiences.

This opportunity will offer a Monday through Friday schedule, full-time (40 hours per week). No nights or weekends!

Compensation is hourly with a range of $27 to $28 per

Job Responsibilities

• Act as the primary liaison for daily lunch ordering technology and partner network. Be onsite to receive lunch deliveries from vendors and ensure proper set-up.
• Manage the selection of platform partners based on partner availability and employee feedback
• Address and resolve any issues that arise, ensuring a seamless experience for employees and clients.
• Oversee daily stocking, inventory management, and ordering for pantry items, ensuring consistent availability of supplies.
• Manage the coffee program, ensuring equipment is maintained and stocked with fresh coffee supplies.
• Maintain the fresh fruit and beverage program, ensuring items are always fresh and available for employees.
• Coordinate and manage catering for meetings and events, ensuring all details are handled to meet client and employee expectations.
• Support the planning and execution of pop-up employee engagement events, including company milestones, holidays, and celebrations.
• Capture user sentiment and feedback, share insights with the team, and implement improvements to enhance the food and hospitality program.

• Follow and improve processes to ensure efficient operations and high-quality service delivery.
• Manage onsite employee(s) ensuring they meet and exceed their quality and productivity standards.
• Maintain open and effective communication channels with employee(s), providing regular updates and addressing concerns.
• Capture, analyze, and report on key performance metrics, identifying trends and areas for enhancement.
• Ensure all processes and procedures are adhered to, maintaining a high standard of service delivery.
• Communicate effectively with employee(s) to ensure alignment and consistency in service provision.
• Develop and maintain training materials, manuals, and resources to support ongoing employee development.
• Mentor and coach employee(s) to enhance their skills and performance.
• Maintain a customer-focused approach, delivering exceptional service to both internal and external stakeholders.
• Other job related duties as assigned.

Requirements

Qualifications:

• High school diploma or GED required. Bachelor’s Degree in Business, Operations, or a related field preferred.
• Demonstrated experience in hospitality, with a strong understanding of food service and corporate catering.
• At least 3 years of experience in a corporate setting, with the ability to be both customer and client-facing.
• Preferred experience in food service, corporate catering, or a similar role.
• Comfortable analyzing data and understanding trends to make informed decisions.
• Experienced in planning and executing both small- and large-scale events

Job Specific Competencies:

• Attention to detail and a commitment to maintaining high-quality standards
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
• Outgoing and personable, with the ability to promote the program effectively.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving skills, with the ability to troubleshoot and find solutions quickly.

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities