Client Relations & Website Coordinator

Delaney Computer Services, Inc. (DCS) and its digital marketing arm, Deluge Interactive, are seeking a dynamic and organized Client Relations & Website Coordinator to join our team. In this role, you will be responsible for managing client relationships, overseeing content updates, and coordinating website projects to ensure our clients' needs are met with efficiency and creativity.

About our Website Digital Services:

Delaney Computer Services, Inc., through our Digital division, Deluge Interactive, offers a comprehensive SEO driven 'Website as a Service' (WaaS) solution designed specifically for small businesses seeking a synergistic blend of web design, maintenance, and hosting. This unique offering allows businesses to integrate our services seamlessly with their existing managed IT service packages, providing a streamlined, efficient approach to web management. Our WaaS model is structured around a fixed monthly fee, ensuring clients receive continuous, top-tier website services, including initial design, optimization, and ongoing updates.

We specialize in working with service-based businesses, delivering exceptional results in organic SEO, Local SEO, and managing online reviews. Our approach is not just as a service provider but as a dedicated partner, acting as an outsourced web design group that integrates closely with each client's business strategy. At the heart of our service is a customized analytics dashboard, which aggregates data from a wide array of sources, including SEM Rush, Google Analytics, Google Webmaster Tools, Bing Webmaster Tools, Google Business, and social media platforms like LinkedIn, Facebook, Instagram, and Twitter. This comprehensive dashboard provides our clients with deep insights and metrics, enabling informed decision-making and strategic planning for their online presence. Deluge Interactive stands out by building and maintaining websites and driving real, measurable growth for our clients in the digital realm.

Key Responsibilities:

• Client Interaction & Project Coordination:
• Serve as the primary point of contact for clients, ensuring clear communication and smooth project execution.
• Manage and prioritize client requests for website updates, new content, or redesigns, ensuring timely delivery.
• Troubleshoot website and content issues, liaising with developers and designers to implement solutions.
• Content Creation & Editing:
• Develop and maintain editorial calendars for client websites and digital campaigns.
• Write, edit, and proofread website content to ensure consistency with brand guidelines and accuracy.
• Collaborate with freelance writers and designers to produce engaging, high-quality content.
• Website Updates & Management:
• Perform website updates and changes using WordPress, including basic graphic adjustments like resizing images and creating banners.
• Utilize AI tools to streamline content creation, optimization, and performance monitoring.
• Ensure websites are SEO-optimized and monitor performance metrics to drive improvements.
• Technical Coordination & Support:
• Coordinate with technical teams to resolve client website issues, ensuring websites are functioning optimally.
• Provide clients with support and guidance on using website features and CMS tools.

Requirements

Experience:

• Proficiency with WordPress and content management systems (CMS).
• Strong copywriting and content editing skills, with a keen eye for detail.
• Basic knowledge of graphic design tools (e.g., Photoshop) for simple updates.
• Familiarity with SEO best practices and content performance analytics.

Skills:

• Excellent communication and interpersonal skills for maintaining strong client relationships.
• Ability to manage multiple client projects simultaneously, prioritizing tasks effectively.
• Experience with or willingness to learn AI tools for content optimization and automation.

Attributes:

• Organized, proactive, and self-motivated with the ability to work independently.
• Creative thinker with a collaborative mindset, eager to contribute to innovative solutions.

Benefits

Why Join Us:

• Direct collaboration with company leadership in a supportive environment.
• Opportunity to contribute to both client-facing and internal marketing initiatives.
• Competitive salary, benefits, and opportunities for professional development.

Benefits:

• Flexible Hybrid Work Environment.
• 401K with a 4% Company Match.
• Participation in company profit sharing
• Sick leave, Paid Time off, and Vacation
• Comprehensive health care benefits include dental and vision protection.
• Company-Sponsored Blue Cross Blue Shield Health Insurance
• Employee Pre-tax Salary Deferral for Supplemental Insurance (Life, Sickness, Supplemental Disability).
• Bring Your Dog to Work Policy.