Cloud Support Specialist

Purpose of the Position

The Cloud Support Specialist is responsible for the support and maintenance of IT cloud services and its delivery to end users. This role will help maintain cloud services, communication, collaborations, and applications services. This role will support the global cloud services needs and work closely with System, Network, and Security Operation teams to deploy, maintain, and troubleshoot the services. The Cloud Support Specialist will also work with other technology teams to understand and support integration, compliance, and service levels.  Cloud Services includes, but not limited to, all communications, collaboration and shared service provided by Microsoft and other third-party solution providers.

Although the location of the position is based out of Newton, NJ, Sterling, VA or Jessup, MD, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

●        Proactively monitoring cloud solutions particularly within the Microsoft365 suite.

●        Manage day to day activity of Cloud services in particular the Microsoft365 environment (Intune, Exchange Online, Defender for Endpoint, etc.).

●        Assist in the Microsoft365 solutions roadmap for continuous improvement, innovation, evolution, and system/service replacement in line with the business and IT strategy.

●        Assist in the technical planning and delivery of global Cloud Services solutions projects, providing technical direction and guidance to internal and external teams.

●        Assist in all technical aspects of all global endpoint solutions projects and lifecycle management (Intune)

●        Assist in developing and designing of solutions and documentation.

●        Assist with upgrades, expansions, and improvement of the existing Cloud Services Infrastructure.

●        Perform Escalation and Management of issues with Cloud Services and Service Providers.

●        Work with local/remote teams to support the delivery, deployment, and operation of Cloud Services.

●        Assist in development of monitoring solutions for Cloud Services Infrastructure.  

●        Ensures that security standards, practices, and policies are incorporated into all Cloud Services Infrastructure.

In addition to the essential functions and duties listed above, all positions are also responsible for:

●        Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is following all Company policies and procedures.

●        Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:  The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 lbs. and occasionally up to 50 lbs., two-man lift.

Requirements

Qualifications

Experience:

·       1-3 years’ experience of strong Enterprise-level system administration and engineering. 

·       1-3 years of proven work experience designing, deploying, and managing Enterprise-class cloud solutions (Azure/M365/AWS/Google etc.)

·       At least 2 years administering a Microsoft365 tenant of at least ~2000 users (EXO, Intune, OneDrive, etc.)

Education:

·       Bachelor of Science in Computer Science or equivalent fields in IT or equivalent experience

Specialized Knowledge and Skills:

·       Experience with Microsoft365 platform, in particular Intune and policy management.

·       Experience in Cloud Services and Delivery Technologies (Azure).

·       Experience with Cloude services collaboration and communication (Team, SharePoint, OneDrive etc.).

·       Experience with Cloud System monitoring solutions.

·       Experience with standard change management and configuration policies.

·       Demonstrable understanding of PowerShell: Scripting, M365 management and tool development

·       Excellent analytical and problem-solving skills.

·       Good communication skills both verbal and written.\

·       Self-starter requiring minimal supervision.

·       Ability to learn quickly and adapt to changing priorities and requirements.

Other:

·       Occasional travel required supporting corporate offices.

·       Occasional weekend maintenance.

Thorlabs values its diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.