Community Manager - Videogames - Remote

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

Become the gaming community's rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! 🚀🎮

Responsibilities:

• Manage and grow community presence on the STEAM
• Develop and implement strategies to increase community engagement and drive user interaction.
• Monitor community discussions, feedback, and inquiries, and respond promptly 
• Utilize analytics tools to track community metrics
• Generate regular reports on community engagement metrics and provide insights and recommendations
• Moderate STEAM and maintain community guidelines to ensure a positive and inclusive environment
• Knowledge of HTML/CSS and basic web design principles.

You'd be a great fit for this role if you have:

• Experience working with Steamworks and Steam Analytics (please don´t send your application if not)
• Excellent knowledge of English (C1 level or higher).
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Proficiency in analytics tools such as Steamworks Analytics 
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Familiarity with gaming communities on STEAM
• Detail-oriented with a focus on delivering high-quality work
• Availability to work on PST timezone.
• 4+ years experience in managing online communities within the gaming space.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
• Strong understanding and experience across various social media platforms (specially Discord) ensuring seamless community engagement.
• A passion for racing games and experience in building communities around them are highly valued.

Phases of our recruitment journey:

• You send us your application with your updated resume.

• After reviewing your candidacy, we invite you to our online language assessment (Community Management, English and depending on your skillset, maybe another language) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!

• Once you submit your test, the assessment will take approximately 3-7 working days to be evaluated.

• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. If successful then there will be a second/third interview with a Team Lead or an Operations Manager.

• At the end of our journey (approximately end-June) - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Create, Globalize, Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote