Director, Presales Engineering

About us:

Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Google, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 180 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series C

Carbyne is seeking a passionate and experienced Pre-sales Engineering Director to lead and develop our high-performing US Pre-Sales team. As a hands-on leader, you will be critical in driving sales success by guiding your team and actively participating in technical pre-sales activities, customer engagements, and solution design.

If you're ready to take your pre-sales engineering skills to the next level and make a significant impact, we encourage you to apply!

About the Role:

In this dynamic role, you will:

• Direct the Sales Engineering efforts, leading technical resources to assist the Sales team in winning new customers and maximizing revenue.
• Provide coaching and mentorship to the team members.
• Actively participate in pre-sales activities, conducting engineering site evaluations, designing solutions, and leading workshops with prospects 
• Build strong relationships with customers, understand their needs, and architect solutions that meet their requirements and work with internal and external stakeholders.
• Drives continuous improvement in the pre-sales process by developing documentation, best practices, and training materials.
• Works effectively with cross-functional teams including Sales, Product, Operations, and Engineering.
• Interpret complex problems, create simple solutions and collaborate closely with prospects, channel partners and our sales team to deliver winning solutions

Requirements

• 5+ years of experience leading and managing pre-sales technical teams 
• A minimum of 5-7 years of experience in Telephony, LAN networking, IT infrastructure engineering, with in-depth knowledge of firewalls, routers, and network protocols (BGP, MPLS, IPv4/6, etc.).
• Proven ability to actively participate in technical pre-sales activities and customer engagements beyond team management.
• Excellent written and verbal communication skills to effectively interact with customers, colleagues, and senior leadership.
• Willingness to travel to customers' locations within the US up to 35% of the time.

Bonus Points:

• Experience within the public safety industry (ENP, ESInet, E911, NG911).
• Knowledge of PBX platforms (Cisco, Avaya, Open Source) and radio systems.
• Experience with network monitoring tools (SNMP, Syslog) and AWS Cloudwatch queries.
• Understand common IP technologies used in analog gateways (SIP, RTSP, RTMP) and scripting languages (Windows PowerShell).

Benefits

• Comprehensive medical, dental and vision insurance
• 401k, matching up to 4% of your salary
• Paid Parental Leave
• Unlimited vacation days
• Competitive options plan
• Reimbursement for commuter expenses (if you work in the NY office)
• Development Budget
• Health and Wellness Benefits

Our Promise

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law.  We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Note: We’re unable to sponsor employment visas at this time. 

If your position is based in Carbyne’s NYC office or will require travel to the NYC office, your offer will be contingent upon proof of COVID-19 vaccination. The base pay range for this position in New York City is $160 - $210K + incentive plan + benefits (including medical, dental, vision, and 401K). Base pay offered may vary depending on job-related knowledge, skills, and experience.