eCommerce Fulfillment Specialist
BTI Solutions
Ridgefield Park, new jersey
Job Details
Full-time
Full Job Description
Key responsibilities/requirements:
Job Responsibilities:
- Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
- Preform day to day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed.
- Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.
-Work with Logistics on filing claims against 3PLs and shipping partners.
- Utilize surveys to analyze and drive improvements based on qualitative feedback.
- Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business.
- Support day to day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on Samsung.com.
- Develop and maintain constructive and cooperative working relationships with all stakeholders.
Skills:
- Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
- Ability to navigate the Samsung organization to gather information, elicit feedback, and engage other teams for collaboration.
- Strong analytical and problem solving skills.
- Excellent communication skills (verbal and written)
- Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
- Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.
Education/Experience:
• Bachelor’s degree required
• Experience with eCommerce, Retail, or Consumer Electronics businesses
• 2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations