HelpDesk Level 2 support - Cherry Hill, NJ

Title: Helpdesk Level 2 support

Location: Cherry Hill, NJ

Duration: Fulltime

Salary: $Market (Best Possible)

Job Description:

• Provide Help Desk Level-1, Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• Design and implement network infrastructure.
• When necessary provide onsite support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule.

• Performs other duties and responsibilities as assigned by the MSP Manager.

Required Skills:

• 5 years related work experience or BS in Information Systems or related field.
• Microsoft MCSE Certification in Server Infrastructure or Private Cloud. 1st test must be completed within first 90 days of employment. Certification must be obtained by end of first year of employment.
• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Able to handle multiple projects and assignments with attention to detail.
• Microsoft Windows Desktop Operating Systems
• Windows Server, Active Directory, Group Policy, Mac OSX, Sonic Wall Routers.
• Must have transportation
• Must be able to physically lift and move existing and new PC system components.

Note: If interested please send your updated resume to and include your rate/salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.