Intern, Community Development, Managed Accounts Receivable

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks an Intern on the Managed Accounts Receivable (AR) Community Development team to assist in program adoption and customer growth with new and existing customers.

This role is based in our Cherry Hill, NJ office, but may be eligible for voluntary work-from-home consideration. To be considered for this position, you should live within a commutable distance to our Cherry Hill, NJ office location, and be available to work about 20-30 hours/week, Monday - Friday.

This internship requires a high-energy individual to support ongoing success with our managed service solutions by delivering product introductions and gathering account and user information, reaching out to buyer and supplier communities proactively by phone and email to drive engagement and increase program utilization and adoption.

The Community Development team is a critical part of the Managed AR Customer Journey Experience. In this role, you’ll team up with cross-functional partners and internal stakeholders to advocate for customer success and program growth. If you are a motivated and driven individual looking for an internship opportunity to gain professional work experience, we encourage you to apply!

Responsibilities

• Conduct outreach via phone and email to engaged Managed AR community members.
• Utilizing Engagement Playbook talking points, connect with community members to advocate for and explain program benefits, value-adds, and positive impacts.
• Optimize customer conversations to drive program participation and spending. 
• Help customers resolve issues by redirecting them or escalating to the appropriate team.
• Act as a liaison between customers and internal teams, ensuring alignment of customer needs with the program's objectives. 
• Provide regular reports and insights to internal stakeholders, highlighting engagement trends, and outcomes.

Requirements

• Pursuing a degree in business, marketing, communications, or a related field, or equivalent work experience.
• Comfortable with performing high-volume customer outreach and engagement
• Experience in a customer-facing role, demonstrating strong interpersonal and communication skills.
• Flexibility and adaptability to work in a dynamic and fast-paced environment.
• Highly organized with the ability to manage and prioritize tasks efficiently.  Keen attention to detail to ensure accurate and thorough customer enrollment processes.
• Ability to collaborate effectively with cross-functional internal teams.
• Efficient time management skills to meet enrollment targets and deadlines.
• Strong analytical and problem-solving skills to address customer queries and challenges, resolving them in a timely manner.
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Customer-centric mindset with a focus on delivering a positive customer experience. Positive and customer-friendly attitude, contributing to a positive team and customer environment. Ability to empathize with customers and exercise patience, especially during challenging situations.
• Experience or skills in sales or upselling.
• Familiarity with Microsoft Applications (Excel, Word, PowerPoint).

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.