International Logistics Key Account Control Tower

Mission

To provide support to the OKAM and GAM to develop first class customer relations. To achieve operational excellence through enforcing customer SOPs, pro-active action, analysis, promote continuous improvement with key stakeholders. Work closely with stakeholders to optimize and build reports that are required by Tier 1 & 2 accounts that can be used for data analytics that will improve Bollore’s operational service, business development and continuous improvement plans.

Monitor CT Customer’s Activities

A1. Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers

A2. Responsible and familiarize with track & trace systems (LINK)

A3. Responsible in building and maintaining clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation

A4. Lead periodic conference calls with network point of contacts in reviewing new changes / implementation on processes of performance review, standard operating/transportation plans, dashboards report.

A5. Proactively monitor and alert internal network point of contacts and Customers in the event of any service deviations from the standard transportation mapping.

A6. Collaborate regularly through communications with internal network point of contacts on any irregularities, troubleshooting with well prepared and constructive information to Customers in swift and timely

A7. Ensure that contractual rates and agreed plans are closely followed and always aligned with Customer’s expectations.

Business Support

B1. Collaborate closely with OKAM & GAM in supporting business review materials on periodic basis (monthly & quarterly)

B2. Monitor the performance and highlight ambiguities or actions needed to concerned stakeholders

B3. Proactively working with the network on alternative solutions in the event of any deviations from customer expectations.

B4. Provide consolidated views of customers’ claims (complaints) and facilitate action plans on recurrent issues

B5. Ensure BLX internal stakeholders communicate with customer on constructive solutions and corrective actions as per Customers’ request and agreement

B6. Communicate and enforce Client SOP requitements within the network.

Requirements

High school diploma or general education degree (GED); a minimum of 3-5 years experience in the flow management/control tower/IFF contract operations management/key accounts

Skills & Capabilities

• International Freight Forwarding (knowledge in Supply Chain and/or Logistics will be a plus)
• Very good knowledge of freight forwarding operations and processes
• Good command of Microsoft Office tools (Excel, Power Point) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Analytical, objective, optimistic, self-motivated to resist constant stress or negative atmosphere Must have logical, approachable interpersonal skills, listening to feedback is utmost important

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability.
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

Salary range - $65,000 - $70,000 annually

We are a part of the CMA CGM Group, alongside CEVA Logistics. Together, we form a Top 5 global logistics player.

The Group’s logistics activities are carried out by 86,000 permanent employees.

Our strengths brought together represent nearly one million tons of air freight, approximately two million TEUs of ocean freight, and more than 11 million square meters at more than 1,000 warehouses globally.

We combined 2023 revenues stand at $20.2 million.