IT Help Desk Technician

PALNAR is looking for a highly motivated and skilled IT Help Desk Technician to join our team. As an IT Help Desk Technician, you will play a crucial role in providing technical support and assistance to our employees. You will work closely with other members of the IT team to ensure smooth operations and provide excellent customer service to our internal stakeholders.

In this role, you will be responsible for troubleshooting and resolving a wide range of hardware and software issues. You will assist with the installation, configuration, and maintenance of computer systems and software applications. Furthermore, you will be responsible for monitoring and responding to help desk tickets, escalating issues as needed to ensure timely resolution, and keeping accurate documentation of all support activities.

The ideal candidate for this position is a quick learner with excellent problem-solving skills and attention to detail. You should have a strong knowledge of computer systems, networks, and software applications. Additionally, you should have excellent communication and customer service skills to effectively interact with users of varying technical abilities.

Responsibilities

• Provide technical support and assistance to employees via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues with computers, printers, and other devices
• Install, configure, and maintain computer systems and software applications
• Respond to help desk tickets, triage issues, and escalate problems as necessary
• Maintain accurate documentation of all support activities, including troubleshooting steps and resolutions
• Monitor and maintain inventory of computer equipment and software licenses
• Assist with the setup and support of audio-visual equipment for meetings and presentations

Requirements

• Associate degree or higher in computer science or related field
• Proven experience in an IT help desk or technical support role
• Strong knowledge of computer hardware and software, including operating systems, networking, and troubleshooting
• Familiarity with ticketing systems and remote support tools
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to follow established procedures
• Excellent communication and customer service skills, with the ability to effectively interact with users of varying technical abilities