IT Support Intern

Do you live or are you going to school in or near downtown Newark or Center City Philadelphia? Are you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Support Intern position at Highlight Health! 

Why Highlight Health? 

Highlight Health is a mission-driven company that engineers new ways to protect consumer rights and control healthcare costs for employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health does the research to bring them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living: Philadelphia, PA and Newark, NJ.  

Your work will include: 

• Installing and configuring company’s hardware and software applications, including operating systems, productivity software, and antivirus programs. 

• Perform admin functions within Microsoft Admin Console, MS Office 365, Exchange-Online, Active Directory and Azure AD, Microsoft Intune. 

• Ensuring system security by monitoring security measures, such as firewalls, antivirus programs, and intrusion detection systems, to protect computer and sensitive data from security breaches. 

• Providing technical support to the company’s employees, including troubleshooting and resolving hardware, software, and networking issues. 

• Maintaining and upgrading computer systems, including hardware and software upgrades, system patches, and security updates. 

• Monitoring networks, including configuring routers, switches, and other network devices, troubleshooting network connectivity issues, and implementing network security measures. 

• Creating and maintaining documentation on technology-related policies, procedures, and best practices. 

• Supporting Android and iOS mobile devices 

• Maintaining information and client confidentiality  

• Being a go-to-person for our team’s IT support needs. 

• Assisting in IT security assessments.   

Requirements

• At least 1-2 years of experience in IT support or related services. 

• Experience with virtualization technologies (e.g. AWS workspace, Azure VM) 

• Excellent problem-solving skills and attention to detail 

• Associate or bachelor’s degree, preferred but not required. 

• Knowledge of compliance regulations, such as HIPAA, PCI DSS, and GDPR. 

• Experience with security automation and orchestration tools, such as SOAR platforms. 

• Experience working in a regulated industry, such as healthcare. 

• Desire to learn and develop new skills 

Bonus points if you have: 

• Worked in a HIPAA-compliant environment. 

• Deployed policies and supervised devices via endpoint management platforms such as Microsoft Intune. 

• Experience with OKTA or other SSO authentication applications. 

• Managed or is familiar with cloud applications on AWS or Azure, 

• Firewall administration and VPN management. 

• Analyzed and maintained event logs and is comfortable utilizing SIEM tools. 

Benefits

• Hourly $30+
• Training and support from our Senior IT Support Specialist 

• Potentially receive financial and other support for your formal continuous education while you engage in hands-on learning. 

• Work alongside passionate, critical-thinking colleagues who have deep health insurance knowledge and expertise. 

• Membership in a team that is on the cutting edge of health care reform. 

• Work with high profile, highly regarded clients in the healthcare industry. 

• A small company experience where you will be involved in the full data cycle from initial intake to final report. 

• The chance to make a difference in healthcare and outcomes for those in need of financial assistance. 
• We know that the IT field rapidly evolves.  We are open to providing financial and other support for your continuous learning. 

Other Considerations 

• We value diversity and inclusion and do not discriminate based on race, creed, color, national origin, ancestry, marital status, gender identity or expression, sexual orientation, or sex – nor do we welcome anyone that does. 
• We are a small company with a big vision and a friendly culture.  
• You will have the opportunity to work closely with our leadership team and have a direct impact on our growth and success.  
• You will also enjoy a flexible work environment where you can balance your personal and professional goals. 

How to apply 

If you’re ready to join the fight against high-cost medical bills, we can’t wait to hear from you! To apply, we require: 

• A cover letter to introduce yourself to the team. 

• Your recent resume to showcase your experience.