IT Technician for MSP - Level II- EXPERIENCE REQ

Mazteck IT, is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers, and other technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

Responsibilities for the jobs

• Maintain technical knowledge and competency in all desktop related technologies
• Maintain and operate client’s server Infrastructures, including but not limited to patch installations, critical security updates, backup maintenance
• Installation of monthly patches and critical security updates
• Maintaining proper backup and disaster recovery solutions for clients
• Provide support via communication by phone, remote assist and on-site as required.
• Communicate and assist clients by phone, remote access and email regarding service tickets
• Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed

Qualifications and Skills

- What are we looking for the person we wish to hire:

• 3+ years of hands-on experience in IT Support
• Desktop Support/ Network Support
• Desktop and LAN support
• Installing, configuring, troubleshooting and maintaining Windows 10 and 11 and Windows Servers
• Computer and network hardware/software troubleshooting, repair & upgrade knowledge
• Must be able to install new workstations, add to network and configure for users
• Experience with maintaining network infrastructure

Good working habits :

• Punctuality
• Follow-up on any task through completion and verification.
• Ability to properly document events & incidents as required (whether it was service tickets, email to clients, reporting to management Etc.)
• Team player – work well with others.
• Service oriented personality – someone who can focus on providing satisfaction and making themselves available to clients, and doing so with a smile and positive attitude, “seeing it through” even when facing frustration and confrontational attitude by clients.

Ideal candidate - IT Technician - Information Technology - IT Support - IT Help Desk - IT System Administrator - IT Desktop Support - Computer Technician - IT Technical Support - Managed Services Provider - MSP

Requirements

• Experience with maintaining network infrastructure
• Experience with VLANS
• Experience with Firewall setup and troubleshooting
• Experience with Microsoft 365 Azure / Entra

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off