Operations Key Account Manager

The role of the OKAM is to manage : customer satisfaction through the SOP, pro-active actions and analysis, develop customer business, propose improvement and new solutions, deal with crisis and The OKAM role is placed in the middle office serve the front office to ensure the customer satisfaction and the respect of BLX contract commitment. It helps the front and back office to optimize operations and competitiveness, develop business and strengthen financial performance.

OKAM Mission:

1. Capture and provide End to End real time enhanced visibility as predictive decision making that is aligned to customers’ strategic objectives and optimization

2. Continuous improvement and value adding services to provide greater customer satisfaction

3. Position to become our customers partner of choice

4. Help with quotes when needed

5. Assist operations when they are having issues

Responsibilities

Monitor customer's activities

• Consistently monitor emails and responds in a timely and professional manner to Customers and Bollore network in order to provide full visibility to customers
• Responsible and familiarized with track and trace systems (LINK)
• Continuous update through communications on current status from Bollore network, international carriers and sub-contractors, troubleshooting any irregularities and well prepared to construct information flows smoothly and timely to customers.
• Proactive, alert Bollore network and customers in the event of any service deviation from standard transport mapping.
• Ensure that contractual rates and agreed plans are closely followed and aligned at all times with customers' expectations.
• Work closely with COS / Ops Manager / Sales Manager in preparing business reviews material on periodic basis (monthly & quarterly).

Requirements

International Freight Forwarding knowledge in Supply Chain and/or Logistics will be a plus

Minimum of three to five years of experiences in the flow management/control tower/IFF contract operations management/key accounts.

Good command of Microsoft office tools (Excel, Power Point)

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

We are a part of the CMA CGM Group, alongside CEVA Logistics. Together, we form a Top 5 global logistics player.

The Group’s logistics activities are carried out by 86,000 permanent employees.

Our strengths brought together represent nearly one million tons of air freight, approximately two million TEUs of ocean freight, and more than 11 million square meters at more than 1,000 warehouses globally.

We combined 2023 revenues stand at $20.2 million.