Restaurant Shift Manager - Zhen Bang

About the Role

The Restaurant Shift Manager is responsible for directly overseeing the operations of the food and beverage outlet on an assigned shift.

Position Responsibilities

• Responsible for overall management of restaurant for a particular shift
• Creates and ensures a fresh, positive and exciting environment where sanitation, flawless delivery and execution of product excellence and service are paramount
• Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals, and policies/procedures are consistently upheld
• Builds rapport, commitment, and loyalty with team members and guests
• Ensures that service is carried out in accordance with established policy
• Trains and evaluates all restaurant personnel and enforces food and beverage policies and procedures
• Ensures sanitation compliance throughout restaurants
• Handles customer complaints
• Responsible for meeting profit goals in all the restaurants
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs

Requirements

What’s Required

• Three to five years’ experience in full service restaurant management
• Bachelor’s degree from a four-year college or university in a related field
• Ability to effectively communicate in English (Read, Write, Speak & Understand)

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off