Servicenow Implementation Manager

Company Overview:

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Some of the key areas of focus and activities of Samsung SDS America include digital transformation solutions, enterprise mobility, and cloud services.

Position Overview:

Samsung SDS America is looking for Servicenow Implementation Manager. This role falls under the team of Zero Touch Mobility (ZTM); a solution provided by Samsung SDSA in collaboration with Service Now. ZTM provides an automation for the entire lifecycle of corporate mobile devices and makes mobility management effortless.

As part of our commitment to delivering exceptional service, we are seeking a highly skilled Implementation and Partner Enablement Manager to manage and oversee the onboarding and support processes for our implementation partners and sub-contractors as well as the delivery of implementation project through those partners. The Implementation Partner Enablement and Support Manager will be responsible for owning the delivery process of the ZTM application to end-customers and Managed Service Providers (MSPs). The role demands a deep understanding of ServiceNow implementations, strong leadership capabilities, and the ability to work collaboratively with various stakeholders.

Responsibilities:

ZTM Implementation and Delivery Process Owner:

• Own and oversee the comprehensive process of providing ZTM to end-users and MSPs, acting as an expert in the installation, setup, and customization of ZTM with support from the product development team
• Continually refine the process by capturing knowledge from past implementations
• Create and maintain detailed documentation for implementation partners, working closely with the product development team
• Provide feedback to the product team to enhance the implementation of ZTM

3rd Party Implementation Partner Support:

• Technically onboard and provide support to implementation partners throughout the entire project cycle. To do this, install, set up ZTM in partners' ServiceNow sandbox environments and provide an overview of the product as part of the onboarding process
• Support the technical training sessions conducted by the technical trainer
• Provide expert advice to implementation partners, including architectural assessments and best practice suggestions
• Identify and mitigate potential risks to guarantee successful project outcomes

MSP Implementation support

·        On needed basis, provide support to managed service providers who have installed ZTM on their own ServiceNow instance

Sub-Contractor Management:

• Participate actively as a technical specialist in executing ZTM implementations when outsourced to third-party contractors
• Collaborate closely with the scope implementation team to guarantee alignment with project objectives and standards
• Assist the pre-sales technical team and the PMO team in defining and accomplishing ZTM implementation projects

Requirements

• Minimum of 8 years’ experience with ServiceNow implementations
• At least 5 years of experience in JavaScript or related application development
• ServiceNow Certified System Administrator certification
• Project Management certified (PMP)
• Minimum of three (2) ServiceNow Certified Implementation Specialist (CIS) certifications, including ITSM or ITAM
• Bachelor's degree or equivalent (minimum of 12 years) work experience
• Business traveling up to ~25%
• Must be authorized to work for any employer in the U.S.

Preferred Requirements

• Knowledge / Experience with Enterprise Mobility System
• Advanced application experience in areas such as CMDB, ITAM, Asset Management (HAM/SAM), Platform/Integration, and Portal/UI Builder
• Advanced skills with ServiceNow Development APIs
• Web Service Integration (API Web Services) experience
• ITIL Foundation or equivalent certification (e.g., ITIL)

Preferred Certifications:

• ServiceNow Developer Certified (CAD)
• Certified Scrum Developer or Certified Agile Professional
• Additional ServiceNow Implementation Specialist Certified

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.