Warehouse Dispatch Manager

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are hiring a driven, experienced Warehouse Dispatch Manager with strong dispatch experience to join our growing team! As the Warehouse Dispatch Manager of our plumbing supply store, you will play a pivotal role in ensuring the warehouse operates productively and efficiently by spearheading our warehouse team and coordinating daily dispatch activities. We need someone who has a strong background in warehouse management and is skilled in delegating tasks. The Warehouse Dispatch Manager will be focused on people management, is able to motivate our staff, and will encourage productivity. You must have excellent communication skills and be bilingual in Spanish/English. You must also demonstrate integrity and have a reliable presence to succeed in this role. Our ideal candidate is comfortable working in a complex, fast-moving work environment and is able to handle the variety of tasks that are handed to them.

If you’re interested in joining our team at Crosstown, submit your application today or check out our website at www.crosstownplumbing.com to learn more!

Why you should join us:

• Competitive salary of $90-100k
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Company SWAG!
• Annual holiday party
• Free snacks available for employees!

What you’ll do:

• Directly supervise warehouse staff, providing guidance, training, and support to ensure optimal performance and adherence to company policies and procedures.
• Coordinating the dispatching of plumbing supplies to customers, ensuring timely and accurate deliveries by creating delivery schedules, assigning drivers and vehicles, and optimizing routes to maximize efficiency.
• Monitor the performance of the warehouse department, tracking key metrics such as delivery times, efficiency, and customer satisfaction.
• Identify opportunities for process improvement and optimization within the warehouse department, implementing new procedures, tools, or technologies to enhance efficiency and productivity.
• Interface with customers to communicate order status, delivery schedules, and any issues or concerns, ensuring a high level of responsiveness and customer satisfaction.

Requirements

• 5+ years of management experience in a warehouse environment required.

• Must have background in dispatch work.

• Bilingual in Spanish and English is mandatory.
• Interpersonal skills, with the ability to motivate and manage a team effectively.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Strong, assertive personality to hold our teams accountable and ensure customers are receiving our white-glove treatment.
• Effective communication skills, both verbal and written, with the ability to interact professionally with customers, vendors, and internal stakeholders.
• Must be open to occasional weekend work (as needed for coverage).
• Tenacious multi-tasker with the ability to manage variety of responsibilities simultaneously.
• Experienced in performance management and assessing skillsets.