Account and Customer Success Manager

Redbridge Services has an exciting opportunity in Poughkeepsie, NY, for a caring, empathetic, and people-oriented Account and Customer Success Manager. In this role, your primary responsibility is relationship development through actively listening to customers, asking for their input, and uncovering their needs.

This position is with our Rifton division. Rifton Adaptive Equipment is a global leader in manufacturing equipment for people with disabilities. We share Rifton's view that every person has the right to be treated with dignity and respect.

What you’ll do as an Account and Customer Success Manager:

• Manage all activities for a specific group of customers; assist with new orders, processing returns and exchanges, fielding service questions, and managing payments
• Answer incoming phone calls and emails and place outgoing calls to follow up on customers’ questions or to inquire about unmet needs
• Remain focused on delivering the best care and service possible
• Continuously update your knowledge of the unique line of products offered by Rifton

The Redbridge experience:

• We have NO call times – take all the time you need to help the customer
• Our account managers are not salespeople; we are service-oriented first, though there is opportunity to grow your territory through outbound sales
• You will have authority to make decisions to best serve your customers

Requirements

What you’ll bring to the role:

• A true passion for customer service and delivering the best possible outcomes
• A desire to see all children be given the best opportunity to learn, grow and thrive
• Strong written and verbal communication skills
• Proficient typing and computer navigation skills
• Ability to prioritize and manage time effectively
• Capacity to work proactively as part of a team
• Some travel may be required

Benefits

• Starting $60,000/year
• Generous company contribution to health benefits
• Paid Time Off
• 401K