Account Manager

About Cypris:

At Cypris, we're building the single ecosystem for global innovation data. Cypris is an AI-powered research tool that centralizes data sources like scientific papers, global patents, market news, and company data into one platform. Cypris arms users with access to unique insights from 500M+ global data points, answering key questions about their market, competitors, core technologies & more to support new product development, commercial strategy & accelerate global innovation.

We’re connecting R&D teams to the global innovation landscape like the Bloomberg Terminal did for the finance world & Pitchbook for venture capital. Current users include leading R&D & innovation teams at mid-size to Fortune 100 companies operating in emerging markets like aerospace, genomics, cancer research, autonomous vehicles, and more. 

About the Role:

Cypris is seeking a dedicated Account Manager to join our customer success team. As an Account Manager, you will play a critical role in managing and expanding our existing client relationships. You will be responsible for ensuring customer satisfaction, driving renewals, and identifying opportunities for account growth. Your ability to build strong, lasting relationships with our clients will be key to your success in this role.

In this Role You Will:

• Strategically manage and nurture relationships with existing clients to ensure high levels of satisfaction and retention
• Work with some of the world’s most innovative companies, closely helping impact strategic decisions towards R&D and new product development
• Drive our renewal process by engaging with clients well in advance of the contract renewal date
• Identify and pursue opportunities for account growth, including upselling and cross-selling our software solutions
• Serve as the primary point of contact for clients, addressing their needs and resolving any issues promptly
• Collaborate with the sales, customer success, and product teams to ensure a seamless client experience
• Monitor and analyze client usage data to provide insights and recommendations for optimization
• Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes
• Develop and implement strategies to maximize client engagement and product adoption

Requirements

A Key Candidate Will Have:

• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
• Proven track record of managing client relationships and driving account growth
• Excellent problem-solving skills and the ability to think strategically about client needs
• Familiarity with software products and the ability to quickly learn new technologies
• Highly organized and detail-oriented, with the ability to manage multiple accounts simultaneously
• A proactive and self-motivated approach, with a passion for delivering exceptional customer experiences
• The ability to work collaboratively in a fast-paced, team-oriented environment

Benefits

Through this role, you will get:

• A strong base salary & highly incentivized option structure
• To be part of a high-growth startup - plenty of room for you to directly impact the company and grow your career
• Unlimited paid time off
• Health, dental, and vision insurance 
• To have your voice & opinion heard
• Proper training to be armed with the right knowledge to find success in our market