Application Support Engineer - Remote - US based

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsū, and backed by NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

We are committed to developing our team as we grow by offering a variety of opportunities to increase knowledge, build skills, and take charge of your career.

The scope of this role includes: 

• Utilizing company training resources to develop the financial domain knowledge, application knowledge, and technology understanding required to assist our customers. 
• Development of new integrations between the platforms and third-party applications 
• Development of reports and custom web grids / Windows form grids to meet bespoke customer requirements 
• Re-creation, analysis, troubleshooting, and diagnosis of customer questions and issues. 
• Assist development and business owners with the root cause analysis and solution development for recurring issues. 
• Performance analysis and improvement for application database processes 
• Maintaining customer contact on open issues – being responsive to customer follow-ups 
• Performing routine audits of systems for preventative maintenance of applications and reporting on their status 
• Multi-tasking and prioritization of open issues 

Requirements

Mandatory Knowledge and Skills Requirements:  

• Above all else - an in-built desire and ability to analyze and design solutions for challenging problems 
• A demonstrable ability to understand C# code 
• A demonstrable ability to write SQL queries 
• Ability to multi-task and prioritize whilst remaining calm in a multi-customer financial environment 

Useful Knowledge and Skills 

• The company can assist the right college graduate with the development of these skills in on-the-job training. 
• ETL design and troubleshooting 
• An understanding of financial instruments and the capital markets – especially relating to buy-side order management, trade execution, third party reporting and position management. 
• Data warehousing 
• Writing detailed SQL queries and objects 
• SQL performance monitoring 
• Common .Net classes – programming, testing, and debugging in Visual Studio 
• Understanding of n-Tier application architecture concepts.
• Ability to absorb rapidly new technical information and apply it effectively.

Desired Qualifications: 

• Bachelor's Degree in Computer Science, Information Systems, Math, Physics, Electrical Engineering or with a strong computer science component. 
• Experience is not mandatory – we can train from the graduate level whilst also utilizing the existing domain knowledge of experienced candidates to further enhance our client service capabilities. 

Benefits

You would be part of an international team of people from all over the globe, working on the latest technology and at the forefront of automation and innovation. We offer:

• Flexible working - the role is remote, you can work from anywhere within the US
• Competitive salary
• Medical insurance for you and your family
• 401k packages
• PTO and sick leave
• PPO and EPO plans
• Professional development and training
• Discretionary performance bonus, etc.