Backend engineer

About Us

We’re on a mission to transform spoken communication for individuals, teams and organizations of any size. Meetings may be our most information-rich channel for work, but suffer from a lack of structure and documentation. At Supernormal, we’re solving this problem with focus, design and craft.

We’ve been working on this since 2019 and have customers like Snap, Salesforce, Replay, Gitcoin, Pinterest and thousands more on this journey with us. Today, we are growing rapidly and are excited for new teammates to join who are the best at what they do. We’re passionately building a team that is as diverse and creative as the millions of people we serve worldwide.

Supernormal is a remote first company and does not require co-location. We have annual team retreats and gather several times a quarter. 

About the role

Back-end engineers at Supernormal own projects large and small from start to finish. As a backend engineer, you’ll focus on building on and evolving our API consumed by clients including our web app and Chrome extension. You’ll help instrument our stack and make things fast. Most of all, you'll build reliable and secure services using the most advanced AI models to generate millions of high-quality meeting notes every month for a rapidly growing customer base. You’ll work closely with engineers, our machine learning team, and product designers to deliver incredible customer experiences.

What you’ll work on

• You’ll expand and maintain our Rails API
• You’ll build new features primarily with Ruby & Python
• You’ll continuously improve our codebase
• You’ll watch over and take care of our Postgres database and Redis instances
• You’ll stand up machines, internal dashboards, and other tooling to support our core services

In this role, you'll be expanding and maintaining our Rails API where you'll deploy your expertise in Ruby to establish robust business logic that supports processing millions of hours of meeting data.. You'll primarily use Ruby to build new features, but you won't be limited to just one technology. Collaboration will be key, as you engage with our AI researchers and engineers to bring state-of-the-art techniques, classifiers, and models from research to product. A key aspect of your role involves advocating for and implementing new, improved processes, ensuring that everything you touch leaves a lasting positive impact.

Our tech stack includes Ruby on Rails for backend development, Python for scripting, and JavaScript/TypeScript for frontend development with React. We manage our databases using Postgres and utilize Redis for caching.

Requirements

What you will bring

The ideal candidate is a versatile Back End Engineer who excels in crafting reliable, efficient code. You will thrive in cross-functional collaboration, leveraging your innovative mindset to seamlessly integrate AI-driven solutions into our product ecosystem. Your expertise will ensure our backend infrastructure is robust, scalable, and capable of supporting advanced features and high-performance requirements.

• Proven experience: 5+ years of solid experience in a comparable role and context, showcasing your expertise
• Recent production experience: contribute 2-3 years of recent experience from a position involving the release of production code in Ruby
• Collaborative work history: showcase demonstrated experience working harmoniously with fellow engineers and designers to achieve common goals
• Proactive improvement: cultivate a habit of proactively enhancing systems without explicit prompting
• Problem-solving proficiency: showcase your knack for problem-solving by demonstrating experience in dissecting logs, error messages, and event data
• Helpful attitude: exhibit a genuine desire and willingness to assist, even when tasks fall outside your defined scope of responsibility
• Open-minded approach: if you meet most, but not all requirements, don't hesitate to reach out—we're eager to hear from you

What we’ll expect of you

• A collaborative and open outlook — we’re all about lifting each other up and getting better every day
• A willingness to get deep into a problem even when it seems impossible
• Confidence operating with high agency. We’ll work together to decide what’s important, but we’d love for you to bring (and build!) your own ideas
• You’ll come in willing to learn why things are the way they are, then suggest a better way

What you can expect from us

• We’re a fully distributed team spread between Pacific Time (Seattle) and Central European Time (Stockholm) with lots of places in between. We’ll see you most days in Slack, Google Meet, GitHub issues, and Notion. Sometimes in person in a place with a warm breeze
• We’re a friendly bunch and are happy to pair, talk through, or otherwise assist any time
• Honest and timely feedback. We’re all better when we can have candid conversations about what is and isn’t working
• A willingness to listen to your ideas: how can the codebase, our product, or team be better?
• A respect for your time outside of work. We all work hard here, but we never forget to rest and have fun

Benefits

💰 Competitive salary, 401K

📈 Stock options

🏥 Full healthcare coverage (Medical, Dental, and Vision)

🚀 Totally remote. Not hybrid. Remote. No return-to-office here

🏠 WFH budget to make sure you have everything you need to do your best work

✈️ Annual team-wide offsite to someplace cool

🎓 Education credit (up to $500 per year)

🧳 Unlimited PTO (minimum 4 weeks)