Client Relationship Coordinator

About us:

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, Our Mission is powering growth to make health more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American.

About the role:

Softheon is looking for an outgoing and precise Client Relationship Coordinator to support the Client Executive teams with day-to-day responsibilities surrounding client operations. This person must have a very strong attention to detail in order to be able to efficiently take and review meeting minutes. This role will work with many other people both externally and internally. Success in this position will require someone who is willing to help out their team along with having excellent communication and organizational skills. If you are looking to be exposed to the client relations side of business this may be the role for you!

Requirements

You will:

• Coordinate internal and external meeting invites.

• Take and distribute meeting minutes internally and externally.

• Track timelines and resources for operational processes (daily, weekly, monthly).

• Track operational deliverables and action items through internal trackers and follow up.

• Manage time while tracking deliverables simultaneously.

• Must be able to communicate with ease with clients and Softheon employees.

• Must be able to form a positive and lasting relationship with customers.

• This candidate will need to think critically and proactively.

• Achieve goals consistently and efficiently.

• Must produce highly precise and accurate work.

You have:

• Bachelor’s in business administration or equivalent working experience

• Zero to two years’ work experience in a customer facing job.

• Previous experience taking meeting minutes or documenting.

• CRM experience is a plus

• Working experience with Microsoft Office Suite, specifically Excel.

• Ability to work in a fast paced, team oriented, agile environment.

• Excellent problem solving and organization skills.

• Exceptional verbal and written communication skills.

• Must work Eastern time

• Travel 5% required

Benefits

What we offer:

Salary - $55,000-$62,000

Softheon offers every full-time employee a comprehensive benefits package including:

Opportunity to work on cutting-edge cloud-based healthcare solutions;

Work from your home company with a one-time home office stipend;

Softheon Inc. | Proprietary and confidential, do not distribute. 3

Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;

Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave;

15 days to discretionary PTO based on YOS plus 9 additional holidays;

Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities;

An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;

*Please note that candidates applying for this position, must currently reside within the United States.

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.