Collections Specialist (Temp)

Founded in 2014, ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 10,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.

Our features are designed for developers, owners, property managers, and tenants. And our products lower operating costs and improve tenant satisfaction. Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh. 

We are seeking a dedicated Collections Specialist to join our Finance Team for a 3 month project. The primary responsibility of this role is to contact individuals or businesses who have outstanding debts and work with them to secure payment. The Collections Specialist will be responsible for managing a portfolio of accounts, making outbound calls and sending correspondence.

We are willing to train someone who is a hard worker with no previous collections experience.

This is a temporary, 3 month position that is 40 hours/week.

***Candidates must be willing to work in our NYC office***

Responsibilities:

• Contacting customers via phone, email, and mail to discuss payment status updates
• Recording and maintaining a system for tracing the activity of collection efforts
• Reviewing delinquent accounts and determining appropriate course of action
• Working closely with other departments to resolve any issues related to outstanding debts
• Support customer requests for documentation and clarification on compliance and billing
• Timely organize follow ups and communicate risk on overdue accounts
• Identify and communicate issues attributing to account delinquency
• Maintaining a high level of professionalism and customer service when interacting with debtors
• Meeting collection targets and deadlines set by management

Requirements

• High school diploma or equivalent
• Previous experience in collections or a related field preferred
• Strong communication and negotiation skills
• Ability to work independently and as part of a team
• Detail-oriented and organized
• Proficient in MS Office and collections software