Concierge Receptionist

At LINE OF SIGHT, we're not just redefining eyecare — we're revolutionizing it. Our brand is a nationally recognized concierge eyecare practice with integrated aesthetics and wellness. Our flagship studio is located in Hudson Yards and you can find our second location inside The Spa at Equinox Hotels.

Our brand ethos is encapsulated in these three pillars: exceptional service, educational expertise, and innovation. Our founder's vision was simple yet profound: eyecare should elevate not just how you see, but how you look and feel. Our premier destination attracts eyewear enthusiasts, forward thinking individuals, and VIP clientele.

We are seeking an experienced Front Desk Concierge Receptionist to join our team. The ideal candidate will be a self-motivated friendly professional with a strong background in luxury customer service and hospitality. The candidate will be the first face of the brand and point of contact with our clients, ensuring a positive experience for every client, every time.

What You’ll Do:

• Greet clients and ensure a seamless check-in and check-out process
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients.
• Answer any client questions in person as well as through texts, calls, and emails.
• Pulling up vision and medical insurances for clients prior to their arrival.
• Coordinate to maintain client schedule, including new client and rescheduled client appointments.
• Demonstrate LINE OF SIGHT’s company core values and foster an inclusive culture with both team members and clients.
• Complete studio opening and closing tasks, including maintaining the studio appearance.
• Adhere to infection control standards and strong commitment to HIPAA privacy practices.

Requirements

Who You Are:

• Communicates Effectively - Delivers messages in a clear and concise manner.
• Good Listener - Attentively listens to others and able to build relationships with clients.
• Collaborates - Works cooperatively across the organization to achieve shared objectives.
• Tech Savvy - Readily learns and adopts new technologies.
• Detail Oriented - Pays attention to details and reduces chances of mistakes.
• Quick Adapter - Seamlessly adapts in a fast paced quickly changing environment.
• Situational Adaptability - Picks up on situational cues and adjusts in the moment. Understands that different situations may call for different approaches.

What You Have:

• Must have 1-2 years of experience in a luxury customer service and hospitality, ideally in a retail, hotel, or wellness related role.
• Experience in healthcare preferred but not required.
• Available to work a minimum of 40 hours per week including the ability on Sundays.
• Minimum of 21 years old and eligible to work in the United States.

Benefits

Pay & Perks:

• Competitive Compensation and Performance Based Bonus
• Generous paid time off, flexible schedule, vision and medical insurance
• Vision and Wellness Perks pertaining to: luxury eyewear, contacts, services, and treatments