Creative Operations Manager

Location: Remote in New York City (Required to be on set 2-4 times/month in NYC)

Role type: Full-Time

Reports to: Creative Director

Nice to meet you!

Pepper is a DTC fast-growing, unabashedly confident bra brand intentionally designed to celebrate small-chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to embrace the flat in flattering. Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras last year alone and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Vogue, and more.

What we’re proud of:

• Small & mighty. Without raising traditional VC dollars, we’ve grown to eight figures in sales in just 5 short years through focused, profit-minded strategies.
• Doing big things. Our vision is to create a world where ‘flat’ is no longer an insult and where we take over our customer’s closet with solution-driven intimates
• Good for people & the planet. We are intentional about our impact, from how we give back to communities to the women who make our bras. Read more here.

Where you come in.

Pepper is looking for a Manager of Creative Operations to manage our creative and content production projects and teams. This role requires a keen eye for aesthetics, with the ability to capture the essence of our products, brand and models through stunning visual content. The ideal candidate will have a background in production either in house or at a creative agency, as well as experience efficiently leading marketers, product developers, and creatives to produce compelling creative content that drives engagement and brand loyalty.

Responsibilities:

• Content Strategy and Planning: Help the Creative and Brand team develop and execute a creative content strategy that aligns with the brand's objectives and marketing goals. Oversee the production of all visual content, including product photography, model shoots, video content, influencer content, social content, etc.
• Contractor Collaboration: Collaborate with and inspire our team of freelance photographers, videographers, and other creative professionals to deliver within quality, budget and timeline standards. Work with the Creative Director to provide guidance, support, and feedback to ensure high-quality output and continuous improvement.
• Collaboration with Marketers and Creatives: Partner with marketing and creative teams to understand goals and deliver visual content that enhances marketing initiatives. Support influencer marketing, social media, and paid advertising in producing quality, on brand assets.
• Problem Solving and Direction: Act as a key problem-solver when visual content is not achieving the desired impact. Clarify the "why" and provide clear direction to the team, ensuring alignment with brand objectives and strategic goals.
• Quality Control: Maintain high standards of quality for all visual content. Assist the Creative Director in reviewing and auditing assets, ensuring they meet brand guidelines and creative expectations.
• Sample Management: Be the point of contact between the product team, operations team, and creative team on organizing timelines around sample orders, tracking samples, and making sure inventory arrives to set on time.
• Budget Management: Own and judiciously track the yearly creative production budget while constantly looking for ways to improve efficiency and spend. Actualize all final contracts from talent, crew, and art for each photoshoot.
• Vendor and Talent Management: Manage relationships with models, hair stylists, and other talent to ensure successful shoots. Manage casting calls, fittings, and help Pepper stay on top of diversity and inclusion in our casting portfolio.
• Trend Analysis and Innovation: Stay current with industry trends, emerging technologies, and best practices in photography and videography. Implement innovative techniques and tools to enhance the quality and impact of visual content.

Requirements

• Lives in NYC area and able to be on set 2-4x/month for photoshoots
• 5+ years experience in creative production or operations (agency and in house preferred)
• Bachelor’s degree in advertising, photography, design, or related field
• Proven experience successfully managing, tracking and meeting yearly budgets
• Expert knowledge of process improvement, project management, and content production.
• Highly collaborative across different cross-functional stakeholders
• Experience with a digital-focused lifestyle and/or fashion brand is required
• Strong written and verbal communications
• Strong project management skills with the ability to handle multiple priorities (ie. Brands campaigns, operations, cross functional teams)
• Self-motivated, results and solution oriented, strategic thinker
• Highly detailed oriented with excellent time management skills
• Inquisitive and enthusiastic about content and marketing
• Passionate about Pepper's mission to positively change body standards

Pepper values.

• We Set the New Standard 🏆: We challenge ourselves to always do better than the status quo and are not afraid to think outside the box.
• We Care Hard 💪: We do hard things with empathy, collaboration, compassion, and don’t shy away from tough feedback or situations.
• We Believe No Job’s Too Big or Small 🗻: We roll up our sleeves, and are able to do a lot with a little through creative problem solving and resourcefulness.
• We Embrace Flexible Conviction 💫: We don’t hold back, and believe the best decisions are ones made together with conviction and openness.

Benefits

• Company matched 401K plan up to 3%

• 100% company covered healthcare option for medical, vision, dental insurance premiums
• Flexible remote work location
• Flexible and generous vacation policy
• Paid parental leave for qualifying employees
• Health & wellness monthly stipend
• Generous employee discount for Pepper product
• Have a huge role in the growth of a company with a meaningful mission

Diversity

Pepper is an equal opportunity employer and makes employment decisions on the basis of merit. Pepper's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pepper will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

What Personal Information We Collect

Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.

How We Use Your Information

For professional, internal analysis, or employment-related purposes, including job applications.

If you are a Colorado or NYC resident, please email us at [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.