CRM Project/Delivery Manager (Freelance)

We’re on the lookout for a sharp and detail-oriented Project Manager to work alongside an established account team on one of Hugo & Cat’s key clients.

This role will lead the management and delivery of a CRM program for a leading automotive brand across 5 key US states. You will work with a designer and copywriter to deliver ongoing monthly emails, ad-hoc landing pages, and ongoing performance reports. This is a client-facing role, supported by an Account Director.

Requirements

Responsibilities

• Helping to create monthly campaign briefs, synthesizing inputs from a client-provided content calendar and prioritized product messaging 
• Managing the creative team and facilitating client reviews and approvals across the delivery process.
• Trafficking approved creative assets directly into Salesforce Marketing Cloud.
• Ongoing daily/weekly maintenance of detailed asset routing spreadsheet, ensuring tracking URLs, destination CTAs, and vehicle offer details are accurately communicated to email deployment partner agency
• Quickly achieve mastery of client requirements and preferences, and act as a point of authority for the assigned project resources
• Collaborating effectively with outside agency partners responsible for managing CRM data and developing/deploying CRM emails in Salesforce Marketing Cloud, building positive working relationships and managing timelines that span multiple agencies and individual contributors
• Being a champion of the fine details that can make or break a CRM program while expertly balancing speed, accuracy, and creative excellence
• Lead weekly internal and external status calls, generating agendas and content as required to keep program on a winning trajectory
• Conduct task planning for your projects in association with the relevant agency team members based on client briefs.
• Determine the resource profile for your project based on the project plan, and create a budget based on the resource needs.
• Flag to your account leads if scope deviation occurs and work with them to determine a plan to resolve the issue.
• Be able to foresee and prevent problems through proactive status updates and tracking and monitoring of project progress.
• Monitor financial tracking on a per-project basis and work with your account leads to mitigate any issues that arise.
• Developing great working relationships with other departments and promoting positive liaisons at the project level.

Background, Skills and Must Haves

• 3+ years’ experience as a client-facing project and/or delivery manager, including managing CRM programs and delivering projects within a top digital agency or client environment.
• Strong email communication skills, with exceptional ability to stay on top of a busy project inbox and provide timely, thorough responses and proactive updates
• Stellar organizational skills, with a particular knack for keeping digital project folders tidy and up-to-date with all program assets, notes, briefs, and reports
• Experience with automotive clients is a plus.
• Experience with Salesforce Marketing Cloud is a plus.
• Exceptional attention to detail and able to pick up client-specific naming conventions, terminology and acronyms quickly.
• Strong CRM experience, managing programs for the delivery of emails, landing pages, and digital campaign content.
• Knowledge of current industry standard delivery methodologies, including Agile (e.g. Scrum) and waterfall, and to be comfortable applying the appropriate approach for each project.
• Ability to make sound commercial and financial decisions, quickly grasp an understanding of complex problems and propose solutions to facilitate fast resolutions.
• Ability to work well under pressure whilst remaining objective and retaining a positive approach.
• Be self-motivated, self-driven and independent, and able to identify team members who can provide information to keep your projects on track if blockers arise.
• Outstanding communication skills at all levels (presentation, written, verbal)
• Exceptional skills in MS Office and Google software and a very high degree of overall computer literacy.

Benefits

About Hugo & Cat
We create digital products and experiences that give businesses a competitive edge. By putting customers at the heart of decision making, we move fast, unlock value and fuel sustainable growth. We're a team of 120 people in London, New York and Manila, and we’re part of the IPG network.

Our Culture
It’s not our agency that delivers deeply impactful work. It's our people. We’re an ambitious, diverse and sociable group of humans working together to create better experiences for our clients and their customers. So, we’d rather our new joiners stand out than fit in.

Flexible working
We’ve made the shift to a flexible working model where employees can split their time between the office and working remotely. We can discuss the details during the interview process.

Equal Opportunities
We’re an equal opportunities employer and are committed to a fair and unbiased assessment of job applications. Once you join the team, we support you to realise your potential, regardless of age, origin, ethnicity, gender, sexual orientation, physical abilities or beliefs.