Customer Success Engineer (Remote US - CST or EST)

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions.

Job Description

This position requires a mixture of excellent project management, problem-solving, advisory, and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams, and driving technical work-streams. Success will be measured by customer's product usage and adoption, renewal, and expansion. 

You will:

• Lead business and technical design workshops with customers 
• Design, Configure and Implement our platform 
• Drive product adoption, usage and account expansion 
• Ensure customers are wildly successful and renewing and referenceable 
• Be the voice of the customer with engineering, product management and rest of the company 
• Support the sales cycle 
• Travel might be required  

Requirements

What you’ll need (Basic Qualifications) 

• Hands-on 8+ years of recent Customer Success Engineer or Professional Services experience implementing an enterprise technology platform 
• Excellent communication skills, both written and verbal 
• Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python and encryption technologies like HSM, KMIP, PKI, JCE is preferred 
• Ability to work in a highly fast paced, rapid growth environment. 

Preferred Technical And Professional Expertise 

• Fundamental understanding of networking and TCP/IP  
• Knowledge of a wide range of technologies: 

• Database (MSSQL, Oracle, Snowflake, MySQL, etc) 
• Storage 
• Virtualization 
• Containers 
• Network Load Balancers 

• Experience with designing resilient architectures 
• Ability to produce technical documentation 
• Advanced knowledge of Encryption and Key Management 
• Intermediate knowledge of scripting languages 

Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.  
• Unlimited PTO (it’s between you and your work!) 
• Quarterly recharge days 
• 40 hours of Volunteer Time Off/year 
• Internet stipend 
• Friendly culture that brings the best out of everybody 
• 401k  

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply!