Customer Supply Chain Planner

In October 2014, Charlotte Tilbury launched at Bergdorf Goodman in New York and became the first beauty brand to be showcased in the prestigious Bergdorf windows. Not satisfied with only one industry first in the US, we then launched at Nordstrom in Los Angeles with an outdoor beauty festival! Ever since, we have expanded across the US and Canada and continue to have very ambitious growth plans in the US and new markets for 2024 and beyond.

Reporting into the Senior Customer Supply Chain Manager – North America, we are looking for an enthusiastic individual with experience ideally as a supply chain analyst or planner, from a fast-moving consumer goods business, and who is eager to move into a dynamic environment.  

Role Accountabilities:

Your day-to-day responsibilities will be:

    Sales order processing for our internal and external customers.

    Monitoring the status of sales orders with our 3PL partners to manage priorities and facilitate on time delivery.

    Management of daily communication flows with internal and external partners whether by email, phone, or EDI.

    Tracking and reporting on orders vs. allocations for new products and also items under supply constraint.

    Returns process management, including monitoring the 3PL sorting process, creating RA’s and recording systematically.

    Tracking, investigating, and reporting on outbound delivery discrepancies and B2B invoice queries.

    Backorder management.

    Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays & out of stocks.

    Understand & identify operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.

    Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders.

Requirements

    A strong educational background

    Extremely organized and able to work at a fast pace

    Numerate, analytical and a good problem-solver

    Attention to detail, and an ability to spot anomalies in large data sets

    An advanced user of Microsoft Excel.

    Ability to work independently and autonomously

    An entrepreneurial flair, real commerciality and great relationship building abilities! 

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

Salary : $65,000-$75,000

Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO