Customer Support Service Manager - Onsite, NY

Position: Manager of front office customer service representatives

Location: On-site, various NY stores  

About Whizz

Since our inception in 2022, Whizz has been on a mission to serve the underserved community of delivery workers across the U.S. Starting with our first e-bike rental in January 2022, we have supported over 10,000 riders who have relied on our services to boost their earnings. Our iconic green e-bikes are a growing presence in New York and beyond, as we expand into new cities. At Whizz, we believe in providing access to reliable mobility solutions for all, regardless of financial or credit history. Our diverse global team of 100+ employees is dedicated to making transportation smooth, safe, and stress-free for delivery drivers.

Manager of front office customer service representatives

Whizz, a leading e-bike rental service for delivery drivers with shops in New York, Jersey City, and soon Philadelphia, is seeking a dynamic and experienced Manager of front office customer service representatives. This role offers a competitive salary of $100-120k per year. The ideal candidate will have a strong sales and team management background in retail. Join our team and help us achieve new levels of success.

Responsibilities:

• Lead, motivate, and manage the team of CSRs across all bike shops. Ensure CSRs are performing at their best, delivering excellent customer service, and meeting sales targets.
• Oversee the onboarding and sales process for new customers, ensuring a high conversion rate from appointments and walk-ins. Drive additional sales of accessories and extra services to maximize revenue.
• Supervise interactions with existing customers for repairs and returns, ensuring fast, efficient, and high-quality service.
• Monitor and analyze performance metrics, using data to drive improvements.
• Implement strategies to improve customer satisfaction and retention. Be responsible for maintaining and improving store ratings on Google Maps and other similar platforms.

Requirements

• 3+ years of experience in B2C / retail sales (preferably offline) in leading positions.
• Proven experience in managing teams of 10+ people.
• Experience in retail, especially electronics stores such as Best Buy, Target, etc. is an advantage
• Excellent analytical, operational, leadership skills.
• Knowledge of other languages (French or Spanish) is an advantage.

Benefits

Why Join Whizz

• Competitive salary of $100k per year with performance-based quarterly bonuses.
• Metro expenses are covered.
• Paid time off.
• A dynamic, industry-leading company in e-bike rentals.
• Employee discounts on e-bike rentals and purchases.

Apply today and pedal towards your future success!

Send your resume to [email protected]