Director Core Clients

MediaRadar is a fiercely innovative company that’s transforming ad sales for online and print publishers. Best-in-class, industry-leading technology that helps ad sales teams make more money. And with the recent combination with Vivvix, we’re broadening our reach into strategy and marketing groups and covering a multitude of advertising intelligence use cases. All the while our clients enjoy the unmatched quality and award-winning customer service that helps them identify opportunities, create bulletproof pitches, and get the most from every sale.

Requirements

Oversee retention and growth of MediaRadar’s client base:

• Lead a team of Associate Client Partners to meet retention and account growth targets.
• Ensure strong partnership with Sales and Customer Success.
• Develop scaled account planning process and Go-to-Market Strategy to drive retention & growth within the existing account base.
• Support team in client meetings and complex negotiations.
• Build relationships with senior leaders and C-suite at strategic clients.
• Reinforce a smooth sales-to-AM hand off process that ensures client success and retention.
• Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience.
• Partner with Customer Success team leaders to drive adoption and continually evolve QBR approach.
• Ensure account plans are up to date and actionable; measure progress against short- and long- term milestones.
• Document client engagement activity and proactively manage your renewal pipeline, ensuring your team’s account activity is comprehensively reflected in Salesforce.com.
• Escalate complex issues (both internal and customer needs) to leadership.
• Lead renewal pipeline reviews and drive accountability of renewal results.

Develop framework and processes that can scale and support outsized growth across a client base:

• Develops best practices for CPs to deepen relationships and navigate customer organizational
• structures.
• Ride along on client meetings to coach CPs in meeting facilitation, effectiveness and presentation style.
• Model teamwork across teams and regions, mobilizing sales and account management to work together in service of growing the relationship.
• Champion talent development and recognition programs aimed at maximizing team productivity and instilling a culture of excellence, grounded in customer experience.
• Support cross-functional, client-focused collaboration with Product, Marketing, Revenue Operations, Finance and Technology (GTM framework, pricing strategy, CX journey).
• Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays

At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. We are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being Teammates and working together harmoniously. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are proud to be an equal opportunity employer.

This is a full-time exempt role with a base salary range of $125,000-$150,000, plus benefits. A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity.

If you need assistance or an accommodation, you may contact us at [email protected]