Guest Relations Ambassador (Seasonal)

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

• Someone who is highly organized
• Someone who is able to juggle multiple things at once
• Someone who is reliable and has a “no task too small” attitude
• Someone who can keep calm under high pressure situations

ABOUT THIS ROLE

The Guest Relations Ambassador ensures the overall guest experience from arrival to departure is exceptional, providing customer service to our guests and playing a vital role in the venue's safety measures. This role is responsible for merchandise sales and inventory; lost and found; handling guest issues/concerns; Billfold activations; and greeting guests, assisting with directions, providing information, etc

ESSENTIAL ROLES & RESPONSIBILITIES

• Reports to the Operations Manager
• Work with Operations team to ensure the highest quality experience for our guests during events
• Assist with venue operations safety measures by directing traffic flow inside the venue, providing accurate directions and information, identifying and reporting potential safety concerns, etc
• Provide outstanding customer service
• Exhibit professionalism when speaking to guests and communicating information
• Demonstrate a complete understanding of venue operations and its amenities, merchandise informations/sales, upcoming events, and all pertinent information for each event
• Resolve and document guest issues and concerns
• Collect and document lost and found items during event
• Be an advocate for new initiatives within the venue
• Ad hoc tasks/projects, as assigned

PREFERRED QUALIFICATIONS

• Must have 2+ years related experience in hospitality operations or equivalent industry
• Must have Certificate of Fitness F03 and F04
• Must possess excellent written and verbal communication skills
• Must be highly organized, efficient, and detail oriented
• Must have excellent interpersonal/relationship building skills
• Proficiency and experience with iPad Apps and POS systems, a plus
• Must be willing to work long shifts, including overnight shifts
• Must be able to move, pull, carry, or lift at least 40 pounds

COMPENSATION

• Hourly rate for this role is $18.50