Guest Service / Front Desk Team Member - WSA Building

HAPPIER is seeking to hire a Guest Service Team Member for the WSA Building in Downtown Manhattan. As a Guest Service Team Member, you will be responsible for providing exceptional service to guests and ensuring their satisfaction. The role is acting as an information source on various matters regarding all Programming space in the WSA Building. Leading WSA Building Tours for potential members and clients is an essential part of the role. You will maintain expert knowledge about our spaces and services to best help members and guests with their inquiries.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

About WSA Building

161 Water Street, New York

Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood.

Responsibilities

• Create HAPPIER experience for all guests, members, and coworkers
• Welcome and acknowledge all guests and members according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Respond to questions from guests and members, and follow up with guests to ensure their requests have been met to their satisfaction
• Provide members and guests with information regarding property amenities, facilities, and services
• Maintain accurate records of guest interactions and preferences
• Oversee and confirm reservations and cancellations for clients and members
• Contact the appropriate individual or department as necessary to resolve member requests
• Protect the privacy and security of guests and coworkers
• Maintain a polished and professional appearance and demeanor
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Collaborate with Leadership Teams to develop and carry out ideas and procedures and set goals to continuously improve department performance
• Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  
• Maintain professional and consistent communication with leadership
• Respond to member requests for special arrangements or services
• Develop and maintain positive working relationships
• Speak with others using clear and professional language
• Maintain confidentiality of proprietary information
• Protect the privacy and security of guests and coworkers
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Coordinate with other departments to ensure a timely completion of guest requests
• Work proactively to ensure satisfaction and exceed clients, members, and employees' expectations
• Perform other reasonable job duties as requested
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  
  

Requirements

• 1+ years of Proven experience in a Guest Service/ Front Desk role in an upscale Hospitality property
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving skills
• Ability to multitask and remain calm under pressure
• Knowledge of hotel operations and system applications preferred
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours.” AM/PM, nights, weekends, and holidays as required

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Company Observed Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Referral Program