Implementation Consultant

We are looking for an enthusiastic Implementation Consultant to help onboard our customers to the Adverity platform. In this role, you will be the go-to person for our customers, helping them seamlessly onboard, ensuring smooth integration, clear communication, and personalized training to unleash the full power of Adverity.

This is a full-time position where you can work in a hybrid model in New York, visiting our office at Rockefeller Plaza once a week.

Some of the things you’ll work on: 

• Act as a trusted partner and product expert for customers seeking technical support in achieving their short and/or long-term platform goals.
• Independently manage customer onboarding, ensuring thorough understanding of their requirements to advise on best practice utilization aligned with their business strategy.
• Take ownership of a portfolio of customers, overseeing project goals, timelines, communication, and deliverables.
• Conduct customer training sessions to enhance platform adoption and retention.
• Gather product feedback from customers to influence the product roadmap and enhance customer satisfaction, while also supporting the Account Management team with upsell opportunities through leading technical product demos.

We’re excited if you have:

• 2-4 years of relevant work experience, preferably in customer success, implementation, or professional services at a SaaS company or in a Media agency.
• Strong IT affinity and experience with Rest APIs in a SaaS environment.
• Comfort in a fast-paced environment, adept at both teamwork and independent work.
• Completed Bachelor's Degree in any field.
• Analytical, problem-solving mindset; customer orientation, teamwork, organizational, communication, effective time management skills.

Why you’ll love it here:

• Flexible working hours and home-office 
• Internal shares program (EDPP) 
• 401k matching scheme 
• 20 days PTO (excl. US public holiday and additional sick days)
• Ergonomic workspace and cutting edge technology
• Budget for job relevant training 
• Regular team events (also remote)
• Modern and stylish office in the heart of New York
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off) 

Are you ready to apply?

For this role we offer a base salary range of $100,000.00 - $110,000.00 per year plus commission.In any case, we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionize the way businesses work with data. We look forward to meeting you!

At Adverity, we're looking for talented and dedicated people who are adventurous and curious.

We welcome all: it is the policy of Adverity to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Adverity makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We strongly encourage women, veterans, people with disabilities, people of color, and gender nonconforming candidates to apply.

Adverity will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected].