IT Help Desk Technician (Contract)

Title: IT Help Desk Technician

Duration: 6+ Months Contract

Location: Manhattan, NYC

Rate: $OPEN

Requirements

6+ Years Experience

• Implemented processes and procedures
• Manage targets and KPIs for Help desk
• Setup, configured and on-going management of reports for Help desk.
• Reports dashboard
• Handling tickets and advanced customer queries
• First point for escalations
• Developing & troubleshooting. Layer 1-3 topologies

Benefits

Note: If interested please send your updated resume to [email protected] and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.