Manager, Digital Fan Engagement

Named one of Fast Company’s Most Innovative Companies in 2023, Athletes Unlimited is a new model of pro sports, where athletes are decision-makers and individual players are champions of team sports. Athletes Unlimited owns and operates professional women’s softball, lacrosse, volleyball and basketball leagues featuring world-class competition and fan experience and stands out as an organization driven by the athletes that play in the leagues.  Athletes Unlimited is the first professional sports league to be organized as a Public Benefit Corporation.

We change the game with faster play, and new team rosters every week, delivering thrilling entertainment in which every moment counts. We provide our team of enthusiastic, collaborative innovators with a next-generation workplace with unlimited PTO, competitive health insurance, professional development opportunities, and more so that we can build the future of professional sports. Are you Unlimited?

Athletes Unlimited is looking for a Manager, Digital Fan Engagement to build and engage a community across digital platforms while acting as a liaison between Athletes Unlimited and its fans. This position is full-time and reports to the Sr. Director, Digital Fan Engagement.

Responsibilities

• Create an annual calendar focused on virtual events that engage and grow our fan base 
• Work cross-functionally to build a top-tier experience for our digital community 
• Develop an engaging content plan for our fan forum 
• Build a promotion calendar to educate fans on benefits, events, and other ways to engage with AU and our athletes and work with internal partners to execute
• Monitor existing and emerging channels daily and share community feedback internally with relevant departments
• Maintain a consistent, authentic "voice" across fan forum and customer support channels to deepen the relationship between fans and Athletes Unlimited 
• Actively research industry trends and best practices to better connect with fans 
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and ensure brand consistency 
• Assist with game day coverage across AU leagues

Requirements

• 3-5 years relevant experience
• Experience launching digital initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and/or writing an email newsletter) 
• Excellent writing and verbal communication skills 
• Experience growing and engaging communities online
• Passion for team sports and/or general sports knowledge
• Knowledge of marketing trends and techniques a plus
• Knowledge of Google Suite products
• Occasional travel to seasons may be needed (approximately five times a year)
• Legal authorization to work in the United States

Benefits

This role is full-time, remote and is compensated at a range of $54,000-$65,000 annually. While this is the intended range, the actual compensation may vary based on several factors including but not limited to qualifications, skills, and geographic location of the position. We anticipate the highest end of the range will be reserved for those who exceed the hiring committee’s expectations on all measures of the evaluation process. In addition, Athletes Unlimited is proud to offer comprehensive benefits and perks to all of our full-time employees, including:

• Competitive health, dental, and vision insurance plans
• 401(k) plan with generous company match
• Paid parental leave
• Wellness and Development benefit
• Caregiving benefit
• Unlimited paid time off alongside company holidays

OUR DEI STATEMENT

As a company, we share a vision to change the world for the better and believe in the power of sports to tear down barriers. We will Be Unlimited in our pursuit to intentionally create an environment where every individual can be their authentic self.

Research shows that women, trans, non-binary folks, and BIPOC are less likely to apply for a job unless they believe they meet every single one of the qualifications. We strongly encourage you to apply even if your background is non-traditional or you might not meet every one of the qualifications described.

Athletes Unlimited is an Equal Opportunity Employer and does not discriminate in its hiring process based on race, religion, national origin, age, marital status, sexual orientation, gender expression, pregnancy status, parental status, or other applicable legally protected characteristics.