Manager of Park Operations

The Manager of Park Operations reports to the Director of Park Operations and is expected to be on-site the majority of the time.  They supervise Operations and Visitor Experience staff, who open and close the park, collect data, ensure visitors have an enjoyable and informative experience, enforce park rules, report incidents, and practice de-escalation techniques to ensure a safe and satisfying experience for everyone. This position works closely with the Director of Park Operations to recruit staff, develop and administer trainings, build and monitor budgets, and carry out many other priorities and projects. 

Primary Responsibilities

• Maintain a high level of customer service.
• Work in partnership with a range of departments to create engaging experiences for park visitors.
• Promote the organization’s values of sustainability, accessibility, and community engagement.
• Mentor staff and perform in a transparent, fair fashion.
• Help administer staff trainings, including new staff orientation and a number of ongoing trainings.
• Manage park opening and closing procedures and protocols.
• Collaborate with other Park Operations departments to supervise and assist with snow and ice removal.
• Set schedules, monitor attendance, approve timesheets, handle a range of reporting requirements.
• Schedule logistics for staff, plan and execute department activities, assign tasks, and collect data.
• Ensure staff compliance with established organization policies and procedures, including Standard Operating Procedures addressing a wide range of situations on the park.
• Manage, organize, and produce materials for Operations and Visitor Experience staff.
• Assist with the development and maintenance of department budget and staffing plans; conduct research, planning,and analyses.
• Collaborate with People & Culture to recruit candidates, conduct interviews, complete new hire paperwork, counsel and discipline staff.
• Complete additional tasks and projects as needed.

Requirements

Desired experience of a successful candidate may include the following, but candidates will not be screened exclusively based on meeting these qualifications:

Ideal Experience

• Three to five years of experience in a customer service role.
• Bachelor’s degree in relevant fields, such as hospitality, tourism, experience design or equivalent combination of education and experience.
• Park experience preferred.
• Exceptional interpersonal and leadership skills to manage frontline staff.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Comfortable working in varying weather conditions.
• Capacity to solve problems as they occur and recommend effective solutions to challenges.
• Experience in a management role involving hiring, training, supervising, and evaluating staff members.
• Excellent interpersonal, written, verbal communication skills; ability to communicate and build relationships with external audiences.
• Strong analytical, time management, and organizational skills.
• Knowledge of Google G-Suite and Microsoft Office Suite.
• Ability to independently lift 30 lbs.
• Motor vehicle driver’s license valid in New York State.
  

This is a Full-Time, Exempt position.

Actual salaries may vary on various factors, including but not limited to experience and performance. The annual salary range is $65,000 - $75,000.

This position is primarily an in-office/park role, with the flexibility for occasional remote work

**If you are an individual with a disability and need accommodation during the application process, please send an email request to hr@thehighline.org ** Resumes sent to this email address will not be given any special consideration.

Benefits

• Medical, Dental & Vision Insurance
• Discounts Citi Bike Membership
• Discounts with vendors on the High Line & around the Meatpacking neighborhood
• Free entrance to Whitney Museum
• Paid time off
• Commuter Benefits
• 403(b) retirement plan
• Employee Assistance Program

About Friends of the High Line

The High Line is both a nonprofit organization and a public park on the West Side of Manhattan. We’re devoted to reimagining public spaces to create connected, healthy neighborhoods and cities through our work with communities on and off the High Line.

Built on a historic, elevated rail line, the High Line was always intended to be more than a park. You can walk through the gardens, view art, experience a performance, enjoy food or beverage, or connect with friends and neighbors while enjoying a unique perspective of New York City.

Nearly 100% of our annual budget comes through donations. The High Line is owned by the City of New York, and we operate under a license agreement with NYC Parks.

EEO Statement

The High Line is guided by a series of values through which we make decisions, including hiring. These values include proactively creating access points for all people, regardless of age, sex, color, creed, race, income, country of origin, religion, sexual orientation, or gender identity.

As part of our commitment to living up to these values and advancing equity within our organization and through our work, we are committed to an equitable hiring process. Hence, we strongly encourage applications from people with a broad range of lived experiences. This description shall not be construed as a contract of any sort for a specific period of employment.