Operation Manager - Auto Insurance

About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary:

We are seeking a dynamic and experienced Operation Manager to lead our company's operational activities in the United States. The ideal candidate will have a strong background in operations management, strategic planning, and leadership, with a proven track record of driving organizational excellence and achieving business objectives. As a key member of the executive team, the Senior Executive of Operations will play a critical role in shaping the company's operational strategy, optimizing processes, and fostering a culture of innovation and continuous improvement.

Responsibilities:

Operational Leadership: Provide strategic direction and leadership for all aspects of operations,

Strategic Planning: Develop and implement operational strategies and initiatives to drive growth, efficiency, and profitability, in collaboration with other members of the executive team. performance, collaboration, and accountability.

Team Management: Lead and mentor a team of operations professionals, fostering a culture of high reduce costs, implementing best practices and innovative solutions.

Process Optimization: Identify opportunities to streamline operations, improve productivity, and Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track operational performance, analyzing data and trends to drive continuous improvement.

Stakeholder Collaboration: Collaborate closely with cross-functional teams, including sales, marketing, finance, and supply chain, to ensure alignment and integration of operational activities. mitigation strategies to minimize impact and ensure business continuity.

Risk Management: Identify potential risks and challenges to operations, developing and implementing

Quality Assurance: Implement rigorous quality control measures to maintain product/service quality and customer satisfaction, ensuring compliance with regulatory requirements. allocation and driving cost-effective solutions.

Budget Management: Develop and manage budgets for operational activities, optimizing resource

Leadership Development: Cultivate a culture of leadership and talent development within the operations team, providing mentorship, training, and opportunities for growth.

Requirements

• Bachelor's degree in business administration, operations management, or a related field. Master's degree preferred.
• Strong strategic planning and business acumen, with the ability to develop and execute operational strategies that drive business growth and profitability.
• Excellent leadership and team management skills, with a track record of building and leading high-performing teams.
• Proven ability to drive process improvements and operational efficiencies, utilizing data-driven insights and best practices.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, managing competing priorities and driving results.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on delivering quality outcomes.
• Experience in budget management and financial analysis, with a solid understanding of financial principles and practices.
• Relevant certifications (e.g., Six Sigma, Lean Management, PMP) and industry knowledge are a plus.

Benefits

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary