Operations Tech Support (Seasonal)

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

• Someone who is highly organized
• Someone who is able to juggle multiple things at once
• Someone who is reliable and has a “no task too small” attitude
• Someone who can keep calm under high pressure situations
  

ABOUT THE ROLE

The Operations Tech Support role is responsible for the installation and breakdown of Billfold tablets/POS systems, assisting with inventory, update, and maintenance of equipment, and providing technical support to staff and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Check all devices upon arrival for good working order, alerting Tech Lead if devices need repair or replacement
• Setup devices per instructions from Tech Lead
• Check WiFi and bluetooth to ensure connectivity is enabled
• Ensure wiring is in good working order
• Perform walkthroughs of the venue throughout the event to ensure machines are in good working order and troubleshoot, as necessary
• Provide technical support to staff and guests
• Shutdown devices at end of event, cleaning and properly storing them to charge
• Locate/create power solutions at all bars, secure power outlets under every bar to ensure all devices have power

PREFERRED QUALIFICATIONS

• High school diploma/GED and completion of a craft apprenticeship or equivalent work experience
• AA degree in a technical field, a plus
• Highly motivated and able to work independently
• Required proficiency in the Google Workspace suite, and its applications such asDocs, Sheets, Slides, Gmail, Drive- including Shared Drives, and Google Groups for seamless team communication. Basic training is provided to ensure effective utilization of these tools for collaboration, communication, and document management.

PHYSICAL REQUIREMENTS

• Must be willing to work long shifts, including overnight shifts
• Must be able to work standing for extended periods
• Must be able to move, pull, carry or lift 50 pounds

COMPENSATION

• Hourly rate for this position is $18-$25