Partnership Support Coordinator (North America)

Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years. 

Purpose: 

This is an exciting opportunity for a junior-level position to have an immediate impact by supporting our North America team of Partnership Managers and external partners. This person will be responsible for supporting our existing partners in North America across the music industry; promoters, venue owners, festivals, labels, tech brands and agencies. 

The focus of the role will be to provide support across RA’s whole product offering: event services, ticketing, media, technology, content etc. Working alongside our Partnership Management team, the ideal candidate will be motivated by delivering industry leading levels of client service. 

Key Responsibilities:

• Supporting our partnership managers by providing day-to-day service to our partners across North America
• Provide support across our whole product offering: event services, ticketing, media, technology, content etc.
• Maintain relationships with our partners across the electronic music industry.
• Showcase and share knowledge about the full scope of new/existing RA products
• Managing key partner on-sales, announcements and delivery of events.
• Assisting with elements of the sales process (e.g. preparing presentations, data reports, joining client meetings).
• Answering and advising general support queries from partners.

We’re looking for:

• 1 year of experience in a client-facing role.
• Someone with attention to detail who is able to quickly grasp the technical aspects of our service and platform.
• A passion and understanding of electronic music culture is fundamental.
• Track record of effective communication, both personal and digital.
• Outgoing personality who loves building relationships.

More about RA:

As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Contributor Network (GCN) and international teams help us establish connections with hyper-niche local scenes. 

RA became B-Corp certified earlier this year, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy; and part of a community that meets high standards of social and environmental impact.

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.

What we offer you:

• Generous annual leave policies, including a company-wide closure period at year-end, aimed at promoting work-life balance.
• Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location. 
• Matching pension schemes and/or 401k.
• Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes provisions such as Mental Health Days, subsidized therapy, discounted Classpass memberships, and custom-fitted earplugs.
• Company-led social events, team lunches, and discounts on RA merch.
• Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
• Regular company-wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.
• A transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
• Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).

Our values:

• Electronic music is art.
• We celebrate the progressive values that underpin electronic music.
• We advocate for a more inclusive and equitable electronic music community.
• We honour the past, present and future of electronic music.
• We use innovation to empower the community.
• We choose honesty over gain and purpose over profit.
• We're always front left.

This is a full-time, permanent position with an expected salary of $57,000-$63,000. If you have questions about the role, please contact [email protected]. This listing will be open for a minimum of two weeks from the 7th May 2024. Please be sure to add [email protected] to your contacts and check your junk/spam folder for emails from us.