Patient Access Supervisor

• The Supervisor is responsible for all Patient Access employees; duties and responsibilities. The Supervisor is responsible for Meditech training for all ADM users including the decentralized Access areas. Supervisor is responsible for numerous quality assurance duties to monitor and ensure that the work performed by Patient Access staff is accurate and in compliance with payer and regulatory requirements. Responsible to cover open/vacant shifts as needed. Consistently demonstrates and models the values of the Healing Environment in all interactions. Works collaboratively and effectively with other hospital departments and external customers.  Responsible for contributing to the achievement of all department and organizational goals. 

• Demonstrates behaviors consistent with the Healing Environment principles of being professional, communicating effectively and attending to the environment.  This is evidenced by work behavior which ensures safety, promotes dignity, respect, well being, and exemplifies healthy relationships. 

Essential Job Functions: 

• Responsible for preparing schedules, ensuring adequate coverage to meet the needs of the department. Works in the staffing pattern as necessary and rotates on-call. Responsible for payroll processing.  
• Systematically monitors productivity and quality of work to ensure that individual and team goals are met. Performs focused review as required. 
• Assists in the development and maintenance of policies and procedures and other tools necessary to ensure accuracy and efficiency.  
• Responsible for daily census verification to ensure the accuracy of census statistics. 
• Responsible for monitoring duplicate medical record numbers created and insurance errors that delay claims processing.  Corrects errors, provides feedback and training and identifies opportunities for process improvement. 

Requirements

• Minimum:  Prior medical office experience, overall knowledge and understanding of the revenue cycle and accounts receivable, knowledge of medical terminology to include CPT and ICD10 coding, previous experience with cash collections and balancing, strong communications skills, ability to consistently type/enter data accurately  Preferred: Experience in supervision, training, process improvement, employee scheduling, conducting staff meetings and participating as needed on various committees or work groups.  Experience in preparing and conducting employee evaluations and three years of experience in Patient Access and/or Patient Financial Services. 
• Minimum:  Demonstrated ability to work effectively in a complex, multi-entity, multi-cultural health system.  Ability to facilitate project management, work effectively under pressure, meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.  Excellent leadership, interpersonal, communication (written and oral), analytical, and organizational skills. Demonstrated ability to deal effectively with the public in a professional and courteous manner. Computer literacy required with word processing, spreadsheets, power point 
• Preferred:  Experience with Microsoft Office products including  word, excel and power point.  Knowledge of State and Federal Regulatory requirements and JCAHO standards.  Bilingual capability. 

Qualifications 

• High School Diploma. 
• One year experience in a medical office. 
• Overall knowledge and understanding of the revenue cycle and accounts receivable, knowledge of medical terminology to include CPT and ICD10 coding, previous experience with cash collections and balancing, strong communications skills, ability to consistently type/enter data accurately