Salesforce Business Analyst - 20 hours

At Madison Ave Consulting, our vision is to be the leading Salesforce consulting firm, prioritizing employee empowerment and delivering exceptional client service. We foster a supportive work culture that promotes personal and professional growth, embracing diversity, sustainability, and family-friendly values. As a remote-first organization, we offer flexibility to our team members, reducing our carbon footprint and promoting work-life balance. Our resilient and innovative approach ensures long-term sustainability and client satisfaction, fostering meaningful relationships and a prosperous future for all stakeholders.

Contract Details:

• Title: Salesforce Business Analyst

• Contract Period: 3-6 Months
• Location: US Remote
• Work Schedule: 20
• Compensation: $60-$80 per hour (1099)

Requirements

• Key Responsibilities:
• Manage and prioritize new requests, enhancements, and ongoing support for clients who have already gone live with Salesforce.
• Collaborate with stakeholders to gather and document requirements for new features or modifications, ensuring solutions align with business objectives.
• Analyze and understand existing processes, recommending improvements or enhancements where needed.
• Work closely with development teams to translate requirements into functional specifications and oversee the implementation process.
• Conduct testing and validation to ensure that new features or changes are delivered as expected.
• Provide training and support to end-users, helping them understand new features and changes.
• Monitor the performance of implemented solutions, ensuring stability and effectiveness.
• Facilitate communication between clients, development teams, and other internal departments to ensure smooth and timely delivery of solutions.
• Maintain comprehensive documentation of system changes, configurations, and ongoing requests.
• Requirements:
• 3+ years of experience as a Salesforce Business Analyst or in a similar role.
• Proven experience working with a Salesforce Consulting Partner or Independent Software Vendor (ISV).
• Strong knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and other relevant products.
• Experience in gathering and documenting business requirements and translating them into technical specifications.
• Familiarity with post-implementation support, system enhancements, and handling change requests.
• Excellent problem-solving skills and a proactive approach to finding solutions.
• Strong communication skills, with the ability to work collaboratively with clients and internal teams.
• Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) are a plus.
• Preferred Qualifications:
• Experience working with clients in various industries, understanding different business processes and needs.
• Familiarity with agile methodologies and experience working in an iterative development environment.
• Knowledge of integration solutions and third-party applications commonly used with Salesforce.

Benefits

At Madison Ave Consulting, we are committed to adapting to changing economic environments and landscapes. Our resilient and innovative approach ensures that we remain at the forefront of our industry, while always prioritizing the wellbeing of our team.

We believe in slow and steady growth, focusing on long-term sustainability rather than short-term gains. This approach allows us to maintain our high standards of service and foster meaningful relationships with our clients, while creating a stable and prosperous future for our company, our team members, and the businesses we serve.

Together, we are building a sustainable, family-focused, diverse, and adaptive organization that is a force for positive change in the Salesforce consulting industry and beyond.

Our Fair Hiring Practices:

At Madison Ave Consulting, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and the communities where we operate. We are an equal opportunity employer which means that employment and advancement at Madison Ave Consulting is based on a person's merit and qualifications.

We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law.